Enterprise Digital Experience Consultant

Medallia; Tecámac; On-site; MXN 550,000 - 750,000; Full time

Job summary

Medallia is seeking a detail-oriented Digital Services professional to manage large-scale SaaS implementations and ongoing servicing of the Digital product portfolio within our Professional Services account team.

You will serve as the trusted source of knowledge, aligning digital strategy with business goals for enterprise clients, and coordinating with Product, R&D, Sales & Marketing to drive renewals and growth.

Qualifications

• 1+ years of digital experience with websites or mobile apps.
• Experience managing enterprise client relationships and executive stakeholders.
• Strong project management and risk management skills.
• Basic understanding of website functionality (HTML/CSS/JS).

Responsibilities

• Handle large-scale SaaS implementations and ongoing servicing of the Digital product portfolio as part of the Professional Services account team.
• Expert source of knowledge, best practices, and expertise with the Digital product and our department’s processes.
• Accountable for the Strategic & Enterprise client portfolio using our Digital product, which happens to be one of the most adopted products at Medallia
• Highly skilled in project management, and risk management with large customers and executive stakeholders
• Using Best practices and industry expertise to align Digital strategy with the overall business objectives of the larger omnichannel program
• Functions as an organizational ambassador for Digital; works closely with different areas of the business such as Product, R&D, Sales & marketing.
• Manage clear implementation milestones based on project management processes to deliver projects on time and within budget
• Work with clients to establish and achieve critical business goals and key performance indicators, resulting in successful renewals and overall growth of the account
• Create tangible and repeatable success stories with large enterprise customers, across different industry verticals.

Skills

Strategic Client Management

Project & Risk Management

Website Competency (HTML/CSS/JS)

Strategic Communication

Job description

Medallia is seeking a detail-oriented Digital Services professional to manage large-scale SaaS implementations and ongoing servicing of the Digital product portfolio within our Professional Services account team.

You will serve as the trusted source of knowledge, aligning digital strategy with business goals for enterprise clients, and coordinating with Product, R&D, Sales & Marketing to drive renewals and growth.