DXA Consultant

Medallia; Ciudad de México; On-site; MXN 900,000 - 1,800,000; Full time

Job summary

Medallia, the pioneer in Experience Management, seeks a Professional Services professional to drive large-scale SaaS implementations of the Digital product portfolio for enterprise clients.

You will be the knowledge expert, guiding clients and internal teams on best practices, project timelines, and risk management, while aligning Digital initiatives with broader omnichannel goals. Collaboration with Product, R&D, Sales and Marketing is essential to deliver successful, measurable outcomes.

Qualifications

• 1+ years of digital experience with websites and/or mobile apps.
• Experience managing enterprise client relationships and executive stakeholders.
• Strong project and risk management for programs and large customers.
• Basic website knowledge: HTML, CSS, Javascript.
• Excellent strategic communication abilities with challenging program needs.

Responsibilities

• Handle large-scale SaaS implementations for the Digital product portfolio.
• Serve as a knowledge expert and best-practices resource for the team.
• Manage Strategic & Enterprise client portfolio with executive stakeholders.
• Lead project management and risk management for large customers.
• Align Digital strategy with omnichannel program objectives.
• Collaborate with Product, R&D, Sales & Marketing.
• Deliver milestones on time and within budget.
• Drive renewals and account growth through measurable outcomes.
• Create repeatable success stories with enterprise clients.

Skills

Digital experience

Client management

Project management

Risk management

Strategic communication

Job description

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Responsibilities

• Handle large-scale SaaS implementations and ongoing servicing of the Digital product portfolio as part of the Professional Services account team
• Expert source of knowledge, best practices, and expertise with the Digital product and our department’s processes
• Accountable for the Strategic & Enterprise client portfolio using our Digital product, which happens to be one of the most adopted products at Medallia
• Highly skilled in project management, and risk management with large customers and executive stakeholders
• Using Best practices and industry expertise to align Digital strategy with the overall business objectives of the larger omnichannel program
• Functions as an organizational ambassador for Digital; works closely with different areas of the business such as Product, R&D, Sales & marketing.
• Manage clear implementation milestones based on project management processes to deliver projects on time and within budget
• Work with clients to establish and achieve critical business goals and key performance indicators, resulting in successful renewals and overall growth of the account
• Create tangible and repeatable success stories with large enterprise customers, across different industry verticals.

Qualifications

Minimum Qualifications

• 1+ years of digital experience: Advanced expertise working with digital environments such as websites and/or mobile apps.

Preferred Qualifications

• Efficient & Strategic Client Management: Experience managing enterprise client relationships, and managing executive stakeholders internally and externally
• Project & Risk Management: Experience managing implementation projects successfully to timelines, milestones and budgets, highly skilled in risk management and change management practices for program needs
• Website Competency: Basic-level understanding of website functionality such as HTML, CSS, Javascript
• Strategic Communication: Advanced communication skills when dealing with challenging program-level needs & scope discussions

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [e-mail]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.