Engagement Delivery Manager

Salesforce, Inc.; Ciudad de México; Hybrid; MXN 1,200,000 - 2,100,000; Full time

Job summary

Salesforce, Inc. in Mexico City is seeking a Project Manager (Individual Contributor) to lead end-to-end, global Salesforce implementations with a strong customer focus.

You will apply agile methods, manage scope, budgets, and risk, and coordinate cross-functional teams in a hybrid work model (1 day onsite weekly). The role requires 10+ years in IT, 5+ years of Salesforce project delivery, and Salesforce certifications, plus PMP/Agile credentials.

Qualifications

• 10+ years of total IT industry experience, including 5+ years delivering Salesforce projects.
• Experience with Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, and/or Industry Clouds.
• Hands-on experience with project management and collaboration tools; strong stakeholder communication.

Responsibilities

• End-to-End Delivery & Financial Ownership: manage scope, timelines, risks, resources, and dependencies to protect margins.
• Agile Delivery Leadership: lead with Scrum/SAFe, drive sprints, backlog prioritization, and delivery predictability.
• Program Planning & Roadmap: develop integrated plans, provide transparency on progress, risk, and dependencies.
• Stakeholder & Executive Management: align stakeholders, provide governance reports and escalation when needed.
• Quality Governance & Delivery Excellence: enforce standards, track metrics, ensure continuous improvement.
• Resource & Budget Management: plan resources, manage budgets/forecasts, mitigate risks.
• AI-Enabled Productivity: adopt AI tools to improve team efficiency and cycles.
• Industry & Domain Expertise: lead complex digital transformations across CPQ, Revenue Cloud, Marketing, Tableau, ITSM.
• Schedule Flexibility: accommodate time zones for global customers.

Skills

Fluent English

Salesforce Certs

Project management

Agile methods

Willingness to travel

Education

Salesforce Certification (Sales Cloud/Service Cloud/Experience Cloud)

PM/Agile certification (PMP, PMI-ACP, SAFe, PRINCE2, CSM, PSM)

Tools

JIRA

Azure DevOps

MS Project

Smartsheets

Google Workspace

Job description

# **Project Manager, Salesforce – GDC Strategic Technology Practice (Global Migration Hub)****Level:** Project Manager (Individual Contributor) **Location:** Mexico City (CDMX), Mexico **Work Model:** Hybrid (1 day per week onsite) **Focus Areas:** Core Salesforce · Salesforce Data Cloud · Data Migration## About the RoleAs a Salesforce Project Manager (Individual Contributor), you will lead and own end-to-end delivery of outcome-driven, global Salesforce implementations. You will apply agile methodologies and modern, AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, with an owner's mindset and a strong customer focus. This role calls for strategic thinking, executive presence, and hands-on leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organization.## Responsibilities* **End-to-End Delivery & Financial Ownership:** Manage the full delivery lifecycle (scope, timelines, risks, resources, and dependencies) to ensure high-quality outcomes and protect the margin between what is sold and what is delivered (Sold vs. Delivered).* **Agile Delivery Leadership:** Lead with frameworks such as Scrum and SAFe. Drive sprint execution, backlog prioritization, and delivery predictability. Build and guide high-performing cross-functional teams.* **Program Planning & Roadmap:** Develop and manage integrated plans and delivery roadmaps. Provide transparency on progress, risk visibility, and dependency management.* **Stakeholder & Executive Management:** Drive alignment through effective communication, executive reporting, governance forums, and proactive escalation in complex global environments.* **Quality Governance & Delivery Excellence:** Establish and enforce standards and best practices, ensuring compliance, quality metrics, and continuous improvement.* **Resource & Budget Management:** Plan and optimize resources. Manage budgets and forecasts, track financials, and mitigate delivery and financial risks.* **AI-Enabled Productivity:** Champion the strategic adoption of approved AI technologies to improve team efficiency and streamline delivery cycles.* **Industry & Domain Expertise:** Hands-on experience leading complex, end-to-end digital transformation programs across CPQ, Revenue Cloud, Marketing, Tableau, and ITSM.* **Schedule Flexibility:** Ability to flex working hours across time zones to support global customer needs.## Required Qualifications* 10+ years of total IT industry experience, including 5+ years delivering Salesforce projects.* Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, and/or Industry Clouds.* Experience with migration projects where Salesforce platforms or clouds are the source or the target.* Strong understanding of the Salesforce delivery lifecycle, and the ability to partner with Architects and Technical Leads (hands-on configuration is not required).* Ability to communicate clearly, confidently, and assertively with senior stakeholders and executives.* **Fluent English (written and spoken)**, given daily interaction with global teams and customers.* **Salesforce certification (at least one):** Sales Cloud Consultant, Service Cloud Consultant, or Experience Cloud Consultant.* **Project management / agile certification (at least one):** PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM.* Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, and Google Workspace.* Working knowledge of AI-enabled delivery tools (for example, Gemini, NotebookLM) and an agentic delivery mindset.* Willingness to travel as required.* Ability to work onsite in Mexico City one day per week.## Preferred Qualifications* Experience delivering Salesforce projects in the CPQ domain (Salesforce CPQ, Revenue Cloud Advanced, Industry CPQ) or Life Sciences.* Knowledge of MuleSoft, Salesforce Data Cloud, or other integration and data platforms.* Salesforce Agentforce Specialist or Legend certification, with experience managing Agentforce projects.