End-User IT Support Specialist - Desktop & Service Desk

Vertiv Group Corporation; Mexicali; Presencial; MXN 201.000 - 357.000; Jornada completa

Descripción de la vacante

Vertiv Group Corporation seeks an IT Help Desk Technician to provide second-line user support for hardware and software, respond to service desk tickets, and assist with installations and configurations in line with corporate policies. You will aid troubleshooting, support PC replacement programs, and contribute hands-on to IT projects in a fast-paced environment.

The role requires A+ or 1-2 years in end-user support, Windows deployment experience, familiarity with software distribution tools,

Formación

• A+ certification or 1–2 years’ experience in an end user support environment.
• 1–3 years of experience in MS Windows desktop operating system deployment.
• Basic understanding of Software Distribution and Patch Management tools.
• Experience with ITSM systems like ServiceNow.
• Basic knowledge of network infrastructure and security principles.

Responsabilidades

• Respond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.
• Provide second-level user support for hardware and software issues.
• Assist in hardware and software installation/configuration according to corporate policies and guidelines.
• Aid in troubleshooting and diagnosing hardware/software errors.
• Support PC replacement programs and emergency equipment exchanges.
• Provide hands-on assistance for IT project implementations.
• Help with local backup operations in alignment with corporate policies.
• Maintain confidentiality on all user data and related information.
• Perform miscellaneous job-related duties as assigned.

Conocimientos

A+ certification

IT support

Windows deployment

IT project support

Network security basics

Herramientas

ServiceNow

Descripción del empleo

Vertiv Group Corporation seeks an IT Help Desk Technician to provide second-line user support for hardware and software, respond to service desk tickets, and assist with installations and configurations in line with corporate policies. You will aid troubleshooting, support PC replacement programs, and contribute hands-on to IT projects in a fast-paced environment.

The role requires A+ or 1-2 years in end-user support, Windows deployment experience, familiarity with software distribution tools,