IT Support Specialist - Elevate Farm Tech Solutions

amvac; Región Centro; Híbrido; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

American Vanguard is seeking an IT Support Specialist to provide advanced end-user support and keep workplace technology reliable across desktops, laptops, and mobile devices. You will work with region and global IT teams to maintain service levels and coordinate with infrastructure on network devices.

The role covers incident management, access control, reporting, and ERP-related support, requiring strong Windows/macOS skills, Microsoft 365 expertise, and ITSM tooling experience.

Formación

• 5+ years of experience in IT support, desktop support, or service desk roles.
• Bachelor’s degree or technical degree in Information Technology, Computer Science, or related field (or equivalent experience).
• English proficiency (spoken and written) is strongly preferred.
• Advanced experience supporting end-user hardware and peripherals.
• Strong knowledge of Windows, macOS, and Microsoft 365.
• Intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Experience with Active Directory and identity/access management.
• Experience with ITSM tools (ServiceNow, Freshservice, Jira, Zendesk, etc.).
• Excel, Power BI, and business reporting tools.
• Experience supporting ERP or business systems (SAP, Oracle, NetSuite, Dynamics).

Responsabilidades

• End-User & Workplace Technology Support: provide Level 2/3 support for desktops, laptops, printers, and peripherals.
• Manage Windows/macOS configurations, Microsoft 365 services, and reporting tools.
• Diagnose and resolve complex hardware, software, and performance issues.
• Network & Office Infrastructure Support: troubleshoot LAN, Wi‑Fi, VPN, and network devices.
• Coordinate configuration of switches, access points, and firewalls with infra teams.
• Reporting & Business User Support: assist reporting users, troubleshoot data access, and support ERP users.
• Incident, Problem & Request Management: escalate complex incidents and ensure SLAs are met.
• User Access, Asset & Compliance Management: manage Active Directory, onboarding/offboarding, asset inventory, SOX/compliance.

Conocimientos

Windows OS

macOS

Microsoft 365

Active Directory

Networking (TCP/IP)

Excel

Power BI

English language

ITSM tools

Educación

Bachelor's degree in Information Technology or Computer Science

Herramientas

ServiceNow

Jira

Zendesk

Freshservice

SAP

Oracle

NetSuite

Dynamics

Descripción del empleo

American Vanguard is seeking an IT Support Specialist to provide advanced end-user support and keep workplace technology reliable across desktops, laptops, and mobile devices. You will work with region and global IT teams to maintain service levels and coordinate with infrastructure on network devices.

The role covers incident management, access control, reporting, and ERP-related support, requiring strong Windows/macOS skills, Microsoft 365 expertise, and ITSM tooling experience.