End-to-End Pursuit & Service Delivery Lead

HP Inc.; Tlaquepaque; On-site; MXN 1,966,000 - 3,028,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off

Job summary

HP Inc. is seeking a Pursuit E2E Deal Lifecycle Support lead within the Services Supply Chain. The role coordinates Pursuit Support, Solution Design, Finance, Portfolio, and SSC SMEs to ensure feasible, scalable contract solutions from discovery through handover to operations.

You will analyze financial impacts, drive cost visibility, and collaborate across functions to shape repeatable, sustainable service workflows. A strong focus on stakeholder management and project leadership is essential.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years in Services Supply Chain, Customer Support, Services Delivery, or related ops.
• Proven cross-functional leadership and stakeholder management.
• Understanding of service operations, business process design, and financial impact.
• MBA, PMP, ITIL, Lean Six Sigma or similar is a plus.

Responsibilities

• Lead SSC support across the E2E contractual deal lifecycle, from discovery and pursuit solutioning to deployment, hypercare, and handover to operations.
• Act as the main bridge between Pursuit Support, Solution Design, Finance, Portfolio, Operations, and SSC SMEs to assess feasibility and shape executable service solutions.
• Translate customer and commercial asks into clear SSC requirements and deployment needs.
• Provide high‑level feasibility assessments covering operating model, tools, systems, infrastructure, resources, and cost allocation impacts.
• Support cost assessment and profitability decisions in collaboration with Finance and SSC functions.
• Orchestrate SME engagement across Supply Chain to design scalable and sustainable contractual business flows.
• Identify capability gaps and portfolio roadmap needs, proposing interim solutions for customer commitments.
• Project manage contractual service deployments with milestones, phase‑gates, risks, and handover to operations.
• Drive continuous improvement to simplify processes, reduce cost, and enhance customer experience.
• Bring structured insights to management for decision‑making and portfolio evolution.
• Mentor junior team members and contribute to standard practices and playbooks.

Skills

Ownership mindset

Cross-functional collaboration

Business acumen

Structured project management

Analytical mindset

Strong communication

Stakeholder management

Ambiguity navigation

Growth mindset

Education

Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, Operations, or a related field

Job description

HP Inc. is seeking a Pursuit E2E Deal Lifecycle Support lead within the Services Supply Chain. The role coordinates Pursuit Support, Solution Design, Finance, Portfolio, and SSC SMEs to ensure feasible, scalable contract solutions from discovery through handover to operations.

You will analyze financial impacts, drive cost visibility, and collaborate across functions to shape repeatable, sustainable service workflows. A strong focus on stakeholder management and project leadership is essential.