Elite Travel Concierge for Premium Members

American Express; Ciudad de México; Híbrido; MXN 679.000 - 1.188.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salaries

Flexible work arrangements and Amex F

Free access to global on-site wellness

Free counselling through Healthy Minds

Career development and training

Descripción de la vacante

American Express is seeking a Travel Consultant to join our frontline contact center, delivering world-class travel service to Premium Card Members. In a high-volume, 24/7 environment, you will create new bookings and service existing itineraries for US-based members.

You will need fluency in English, a strong background in travel or hospitality, and comfort with planning complex itineraries using MS Office and related tools.

Formación

• Card Members will be based in the United States and all business will be conducted in English.
• High-end customer service or sales roles experience in tourism, travel, or cruise and tours.
• Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.
• Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.
• Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.
• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style.
• Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily.
• Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.

Responsabilidades

• Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
• Delighting our Premium Card Members in the United States with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
• Understand our customer needs through consultation to deliver an innovative and extraordinary interaction.
• Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements.
• Communicate new and existing product offerings and value propositions relevant to the Card Member.
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First approach, delivering excellent service and outcomes that are core to the American Express brand.

Conocimientos

Premium customer service

Call center experience

Travel sales experience

Geography knowledge

Active listening

MS Office

Herramientas

MS Office

Descripción del empleo

American Express is seeking a Travel Consultant to join our frontline contact center, delivering world-class travel service to Premium Card Members. In a high-volume, 24/7 environment, you will create new bookings and service existing itineraries for US-based members.

You will need fluency in English, a strong background in travel or hospitality, and comfort with planning complex itineraries using MS Office and related tools.