Customer Care & Loyalty Consultant

American Express; Ciudad de México; Híbrido; MXN 335.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness centers

Healthy Minds program

Flexible schedules

Career development

Hybrid/Virtual options

Descripción de la vacante

American Express in Mexico City is seeking a Customer Care Professional to deliver exceptional service in a high-volume, customer-focused environment. You will consult with card members, tailor solutions, and reinforce membership benefits while maintaining data integrity.

This role requires bilingual English and Spanish communication, resilience, empathy, and the ability to navigate multiple systems. It offers hybrid work (on-site 3 days/week), full-time hours, and incentive-driven rewards.

Formación

• Ability to converse in English and Spanish with customers.
• Manage a steady stream of calls while hitting performance metrics.
• Show humility and empathy in customer interactions.
• Navigate multiple computer systems and applications quickly and accurately.
• Maintain data integrity and comply with regulations.
• Deliver best-in-class customer experience on every call.
• Punctuality and reliability.

Responsabilidades

• Deliver extraordinary service on a high volume of inbound calls.
• Consult with Card Members to understand needs and tailor solutions.
• Suggest relevant product offers and enroll benefits to deepen loyalty.
• Develop selling skills to strengthen customer relationships.
• Handle inquiries such as statements, replacements, payments, rewards.
• Use tools to identify solutions and aim for first contact resolution.
• Meet and exceed performance goals including sales, quality, and compliance.

Conocimientos

Bilingual English/Spanish

Customer service

Resilience

Empathy & humility

Tech literacy

Integrity & compliance

Timeliness & reliability

Descripción del empleo

American Express in Mexico City is seeking a Customer Care Professional to deliver exceptional service in a high-volume, customer-focused environment. You will consult with card members, tailor solutions, and reinforce membership benefits while maintaining data integrity.

This role requires bilingual English and Spanish communication, resilience, empathy, and the ability to navigate multiple systems. It offers hybrid work (on-site 3 days/week), full-time hours, and incentive-driven rewards.