Elite Travel Concierge for Premium Members

Jobtailor; Ciudad de México; Presencial; MXN 714.000 - 918.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a professional to deliver world-class customer service and manage premium travel bookings for Card Members based in the United States. You will consult with customers to tailor experiences, research and arrange travel, and communicate new offers to reinforce the Membership First approach.

This role requires high-level written and verbal communication, a background in travel or tourism, and flexibility to work nights and weekends in a fast-paced environment.

Formación

• Premium customer service or sales experience in tourism/travel.
• Experience in a call center or fast-paced, high-volume environment.
• Excellent written and verbal communication.
• Basic geography knowledge to locate destinations worldwide.
• Willingness to work nights and weekends.

Responsabilidades

• Deliver world-class customer service in an inbound, high-volume travel call servicing environment.
• Create new bookings and service existing travel arrangements for Premium Card Members in the United States.
• Consult with customers to understand their needs and deliver innovative interactions.
• Research, plan, and carry out personalized travel experiences.
• Book domestic and international flights, car and hotel travel arrangements.
• Communicate relevant new and existing product offerings and value propositions.
• Prioritize the Card Member experience and reinforce the Membership First approach.

Conocimientos

Premium Customer Service

Travel Booking Experience

High-Volume Call Center Experience

Written And Verbal Communication

Active Listening Skills

Herramientas

MS Office

Descripción del empleo

Jobtailor is seeking a professional to deliver world-class customer service and manage premium travel bookings for Card Members based in the United States. You will consult with customers to tailor experiences, research and arrange travel, and communicate new offers to reinforce the Membership First approach.

This role requires high-level written and verbal communication, a background in travel or tourism, and flexibility to work nights and weekends in a fast-paced environment.