Travel Agent

Ten Group; Ciudad de México; Presencial; MXN 300.000 - 450.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery and food vouchers scheme

Hybrid working model

Private Major Medical Insurance

Life Insurance

Descripción de la vacante

A leading lifestyle management service provider is seeking a Travel Lifestyle Manager in Mexico City. The ideal candidate will deliver exceptional luxury travel solutions, emphasizing bespoke experiences for high-net-worth members. Responsibilities include designing complex itineraries, conducting consultations, and managing bookings with precision. Applicants must have at least five years in leisure travel consulting and proficiency in GDS. This hybrid role offers flexibility, excellent benefits, and the opportunity to work within a dynamic international team.

Formación

• Minimum of five years' experience in leisure travel consulting.
• Strong knowledge of the UK travel market and high-net-worth client expectations.
• Proven experience creating complex itineraries.
• Proven ability to create complex European/worldwide itineraries.
• Excellent written communication and client-facing skills.
• Organisational skills with ability to manage multiple priorities.
• Independent worker with high digital literacy and MS 365.

Responsabilidades

• Conduct in-depth consultations with high-net-worth members.
• Design tailored itineraries with luxury accommodations.
• Manage bookings and documentation accurately.
• Provide destination insights, trends, and opportunities.
• Manage bookings, docs, and internal records accurately.
• Deliver exceptional service throughout the travel cycle.
• Promote Ten’s broader lifestyle services to members.

Conocimientos

Leisure travel consulting

Destination expertise

Communication skills

Organizational ability

Digital literacy

Microsoft 365

Multitasking

Herramientas

GDS (Amadeus)

Microsoft 365

Descripción del empleo

At Ten, our ambition is clear: to become the most trusted service business in the world. As the global market leader in lifestyle management and concierge services, we support high-net-worth members through a proprietary technology platform and an international network of expert Lifestyle Managers. With rapid growth and bold plans to innovate and elevate service excellence, we continue to redefine what premium service means.

We are currently seeking an experienced Travel Lifestyle Manager to deliver exceptional, end-to-end luxury travel solutions for our members. This role is ideal for a commercially minded travel professional with strong destination expertise, a passion for personalised service, and the ability to thrive in a fast-paced, contact-centre environment while maintaining the highest standards of quality.

The Role

As a Travel Lifestyle Manager, you will curate bespoke global travel experiences, ranging from straightforward bookings to highly complex luxury itineraries. Working closely with global travel specialists, lifestyle teams, and premium suppliers, you will ensure every journey reflects Ten’s commitment to excellence.

Key Responsibilities

• Conducting in-depth consultations with high-net-worth members to understand their preferences and expectations.
• Designing tailored itineraries featuring luxury accommodation, exclusive experiences, and premium transport.
• Leveraging strong supplier relationships to secure competitive, high-value travel solutions.
• Providing expert insight into destinations, trends, and emerging opportunities.
• Managing bookings, documentation, and internal records with accuracy and efficiency.
• Delivering exceptional service throughout the full travel cycle and resolving issues professionally.
• Proactively promoting Ten’s wider lifestyle services, including dining, events, and special occasions.

Requirements

What We Are Looking For

Essential Requirements

• Minimum of five years’ experience in leisure travel consulting, including extensive GDS use (Amadeus essential).
• English C1.
• Strong knowledge of the UK travel market and high-net-worth client expectations.
• Proven experience creating complex European and worldwide itineraries.
• Excellent communication skills with a refined, professional writing style.
• Strong organisational ability and confidence managing multiple priorities.
• Experience working independently without supervision.
• High digital literacy and proficiency with Microsoft 365.

Preferred

• IATA certification.
• Experience working with luxury DMCs or premium tour operators.

Working Schedule

This position operates within a contact-centre environment and requires flexibility. The role requires shift work, including weekends and late shifts.

Benefits

• Grocery and food vouchers scheme.
• Hybrid working model, offering flexibility between home and office.
• SGMM (Private Major Medical Insurance) and SV (Life Insurance).

Our Values

At Ten, our Travel Lifestyle Managers embody our values of being Member Focused, Trustworthy, and Pioneering. Success in this role requires exceptional attention to detail, creativity in itinerary design, resilience under pressure, commercial awareness, and the ability to collaborate effectively with global teams.

Why Join Ten

You will be part of a truly global organisation at the forefront of luxury lifestyle services, offering strong career development opportunities, international collaboration, and the chance to deliver memorable experiences for an exclusive member base.