Elite Guest Experience Concierge — Luxury Resort

Four Seasons Hotels And Resorts; Punta Mita; On-site; MXN 300,000 - 450,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Training and Development

Employee Discount for stays at FourSe​

Complimentary Dry Cleaning for Uniform

Complimentary Employee Meals

Job summary

Four Seasons Punta Mita is seeking a guest services professional to deliver personalized experiences for elite guests. You will coordinate reservations, transportation, and activities while maintaining exceptional discretion and guest care.

Role requires advanced English, familiarity with F&B and housekeeping operations, and the ability to assist with devices and guest communications. The position emphasizes professionalism, safety, and seamless service.

Qualifications

• Advanced English proficiency and experience serving high-profile guests or clients.
• Ability to provide personalized services and technical assistance with devices and apps.
• Strong ability to maintain confidentiality and anticipate guest needs.
• Knowledge of F&B, Housekeeping, and resort operations.
• Ability to manage reservations, flight changes, restaurant bookings, activities, and transportation.
• Review room folios and propose experiences based on guest preferences.
• Respond to managers’ requests and uphold resort policies.
• Knowledge of emergency procedures and first aid.
• Physical ability to lift up to 25 kg (55 lbs).

Responsibilities

• Ensure guest rooms meet F&B, Housekeeping, and Engineering standards.
• Verify and coordinate all reservations and services requested by guests.
• Maintain constant communication with departments for seamless guest experiences.
• Manage activity changes or cancellations balancing guest and provider needs.
• Remain professional, punctual, and respectful with boundaries.
• Provide follow-up on pending requests with other departments.
• Comply with hotel policies on operations and conduct.
• Inform management of special situations; avoid prohibited activities on duty.
• Ensure guest safety and provide first aid when necessary.

Skills

Advanced English proficiency

Experience serving high-profile guests

Personalized guest services

Technical assistance with devices (iOS

Confidentiality and guest relationship

F&B, Housekeeping, resort operations

Reservations, flight changes, bookings

Room folios review and guest wish-ful;

Respond to management requests

First aid knowledge

Tools

Web TV

WhatsApp

iPad / iPhone / Android / Windows devices

Job description

Four Seasons Punta Mita is seeking a guest services professional to deliver personalized experiences for elite guests. You will coordinate reservations, transportation, and activities while maintaining exceptional discretion and guest care.

Role requires advanced English, familiarity with F&B and housekeeping operations, and the ability to assist with devices and guest communications. The position emphasizes professionalism, safety, and seamless service.