Education Support Specialist – LMS & Subscriptions

BMC Helix; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

BMC Helix Education is seeking an Education Customer Care Representative to handle email communications from our Learning customers. You will be the first line of support for Education inquiries, ensuring timely and accurate responses within SLAs and coordinating with multiple teams.

Responsibilities include processing registrations, managing education cases, and maintaining the Service Cloud database, while mentoring newer team members and contributing to process improvements.

Formación

• Experience handling customer inquiries via email or similar channels.
• Familiarity with Learning Management System (LMS) and subscription management workflows.
• Ability to route and escalate requests to appropriate teams to meet SLAs.
• Strong written communication skills and ability to maintain accurate records.

Responsabilidades

• Answer and route incoming customer emails.
• Create and manage education cases in the system.
• Resolve education issues by coordinating with other departments.
• Process student registrations, cancellations, or rescheduling requests.
• Create onboarding documents and set up customer subscriptions in LMS.
• Maintain data in the Service Cloud database and assign priorities.

Conocimientos

Customer service

Email support

Communication skills

Attention to detail

Herramientas

Service Cloud

LMS

Descripción del empleo

BMC Helix Education is seeking an Education Customer Care Representative to handle email communications from our Learning customers. You will be the first line of support for Education inquiries, ensuring timely and accurate responses within SLAs and coordinating with multiple teams.

Responsibilities include processing registrations, managing education cases, and maintaining the Service Cloud database, while mentoring newer team members and contributing to process improvements.