E&MS Associate

Kerry Group; Santiago de Querétaro; On-site; MXN 335,000 - 469,000; Full time

Job summary

Kerry Group is seeking an organized, customer-focused Employee Manager Support Associate to join our E&MS team. You will provide operational HR support across onboarding and lifecycle processes, ensuring a seamless experience for employees and stakeholders while maintaining service excellence.

You will collaborate with Talent Acquisition, HR Partners, Payroll, and other functions to ensure accurate execution of HR tasks, maintain employee records, and support onboarding activities in a

Qualifications

• Bachelor's degree completed.
• Minimum 1 year of professional experience in Shared Services, HR Operations, or Service Center environments.
• English proficiency at a B2 level or higher.
• Ability to work effectively within established corporate policies and procedures.
• Strong attention to detail and accuracy.
• Customer service orientation and stakeholder focus.

Responsibilities

• Create and track offer letters.
• Coordinate pre-employment activities such as background checks.
• Maintain employee information in internal HR systems (e.g., MySuccess).
• Manage and follow up on HR cases and requests through ServiceNow/Employee Center.
• Collaborate with Talent Acquisition, HR Business Partners, Payroll, and others to ensure timely HR processes.
• Support onboarding sessions by coordinating invitations, attendance tracking, and follow-up.
• Maintain operational trackers, databases, and employee records accurately.
• Assist with administration and management of digital employee files.
• Provide support across lifecycle activities, including promotions, contract renewals, and data changes.
• Ensure compliance with SLAs and maintain high-quality case management.

Skills

Attention to detail

Customer service

Stakeholder management

Education

Bachelor's Degree completed

Tools

ServiceNow

MySuccess HR system

Job description

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

We are seeking an organized, customer-focused, and detail-oriented Employee Manager Support Associateto join our E&MS team. In this role, you will provide operational HR support across onboarding and employee lifecycle processes, ensuring a seamless experience for employees, candidates, and key stakeholders while maintaining service excellence and compliance with established procedures.

Key responsibilities

• Creating and tracking offer letters
• Coordinating pre-employment activities such as background checks
• Maintaining employee information in internal HR systems (e.g., MySuccess)
• Manage and follow up on HR cases and requests through ServiceNow/Employee Center related to: New hires, Employee changes, General HR inquiries, etc.
• Collaborate with Talent Acquisition, HR Business Partners, Payroll, and other stakeholders to ensure timely and accurate execution of HR processes.
• Support onboarding sessions by coordinating invitations, attendance tracking, and participation follow-up.
• Maintain operational trackers, databases, and employee records with a high level of accuracy.
• Assist with the administration and management of digital employee files.
• Provide support across various employee lifecycle activities, including promotions, contract renewals, and employee data changes.
• Ensure compliance with service level agreements (SLAs) and maintain high-quality case management standards.

Qualifications and skills

• Bachelor's Degree completed.
• Minimum 1 year of professional experience in Shared Services, HR Operations, or Service Center environments.
• English proficiency at aB2 level or higher.
• Ability to work effectively within established corporate policies and procedures.

Strong attention to detail and accuracy.

Customer service orientation and stakeholder focus.