E‑Commerce Customer Support Specialist (Shopify)

Equivity; Mexicali; Híbrido; MXN 325.000 - 389.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-on bonus

On-site role

Descripción de la vacante

Equivity is hiring a temporary Customer Service Representative to support e-commerce customers, including order management and Shopify-related inquiries. You will provide timely, professional assistance for orders, shipping, returns, refunds, and product information.

Responsibilities include handling email and phone inquiries, documenting interactions, coordinating with internal teams, and ensuring a consistent customer experience across channels.

Formación

• Previous experience in customer service, e-commerce support, online retail, or a related role.

Responsabilidades

• Respond promptly and professionally via email and phone. Assist with orders, status updates, shipping, tracking, returns, exchanges, refunds, product availability, damages, and warranty claims.
• Manage customer and order-related inquiries directly within the Shopify platform. Review and interpret payment, fulfillment, shipping, and customer history data.
• Process returns, exchanges, refunds, and damage inquiries in strict accordance with company policies. Gather documentation and evidence for damage and warranty claims.
• Partner with internal teams regarding customer concerns, order issues, and fulfillment questions; keep records and escalate as needed.

Conocimientos

Customer service

E-commerce support

English communication

Organization

Problem solving

Herramientas

Shopify

Descripción del empleo

Equivity is hiring a temporary Customer Service Representative to support e-commerce customers, including order management and Shopify-related inquiries. You will provide timely, professional assistance for orders, shipping, returns, refunds, and product information.

Responsibilities include handling email and phone inquiries, documenting interactions, coordinating with internal teams, and ensuring a consistent customer experience across channels.