Document Support Specialist: Workflow & Quality Leader

Citigroup; Mérida; Sur place; MXN 180 000 - 300 000; Plein temps

Résumé du poste

Citi in Mérida is seeking a Doc Support Specialist to handle relatively complex assignments, ensuring quality of tasks with minimal supervision. You will analyze workload, support customers, and coordinate workflow and training.

The role emphasizes process quality, risk awareness, and adherence to policy, with focus on cross-training, reporting, and continuous improvement within the Document Support team.

Qualifications

• 2-4 years relevant experience
• Previous related experience preferred
• Understand business procedures, business products, processes and computer systems.
• Analytical, possessing advanced skills in Microsoft Excel spreadsheet management.

Responsabilités

• Analyze and monitor workload on a daily basis.
• Research items and assist customers.
• Coordinate workflow activities, train team members under direction of Document Control Supervisor.
• Coordinate & perform quality control, checks and reviews operation procedures to ensure compliance to company policy & procedures.
• Process and monitor core functions and problem issues that arise in the flow of work within the department, utilizing other resources to which staff generally does not have access (internal/external contacts and systems).
• Monitor daily incoming mail volume throughout the day to ensure appropriate coverage is provided within each function of the department.
• Monitor all incoming workload to ensure appropriate coverage is provided to effectively manage volumes and avoid backlogs or delays.
• Ensure that applicable service level agreement deadlines are met for the incoming volumes and requirements of the department.
• Prepare reports for management based on the production and quality of the unit on a daily and monthly basis.
• Recommend procedural changes or improvements to management, as deemed appropriate.
• Cross train representatives in all areas of the operation.
• Provide feedback on employee performance to the Unit Supervisor. Assist Supervisors or Managers with special projects and / or reporting.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Connaissances

Analytical skills

Excel

Formation

High School diploma or equivalent

Outils

Microsoft Excel

Description du poste

Citi in Mérida is seeking a Doc Support Specialist to handle relatively complex assignments, ensuring quality of tasks with minimal supervision. You will analyze workload, support customers, and coordinate workflow and training.

The role emphasizes process quality, risk awareness, and adherence to policy, with focus on cross-training, reporting, and continuous improvement within the Document Support team.