Documentation Support Specialist (On-Site Mérida)

Citibank (Switzerland) AG; Mérida; Híbrido; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

Banamex is seeking a Doc Support Specialist for an on-site role in Merida, Yucatan, Mexico. The position involves monitoring workloads, researching customer items, and coordinating workflow with the team to ensure high-quality service and adherence to company policies.

The ideal candidate has 2–4 years of relevant experience, strong analytical skills, and proficiency in Microsoft Excel. A high school diploma or equivalent is required.

Formación

• 2–4 years relevant experience or equivalent preferred.
• Experience with business procedures, processes and computer systems.
• Ability to evaluate options and resolve basic to moderately complex problems.
• High School diploma or equivalent required.

Responsabilidades

• Analyze and monitor workload on a daily basis.
• Research items and assist customers.
• Coordinate workflow activities and train team members.
• Coordinate and perform quality control to ensure policy compliance.
• Prepare reports for management on production and quality.
• Cross-train representatives in all areas of the operation.

Conocimientos

Analytical

Excel

Educación

High School diploma or equivalent

Herramientas

Microsoft Excel

Descripción del empleo

Banamex is seeking a Doc Support Specialist for an on-site role in Merida, Yucatan, Mexico. The position involves monitoring workloads, researching customer items, and coordinating workflow with the team to ensure high-quality service and adherence to company policies.

The ideal candidate has 2–4 years of relevant experience, strong analytical skills, and proficiency in Microsoft Excel. A high school diploma or equivalent is required.