Banamex Apoyo de Documentación

Citi; Mérida; On-site; MXN 360,000 - 520,000; Full time

Job summary

Citi in Mexico is seeking a diligent professional to analyze and monitor daily workloads, research items, and assist customers. You will coordinate workflow activities, train team members, and perform quality control to ensure compliance with Citi policies.

The role involves monitoring mail volumes, meeting SLAs, and preparing daily and monthly performance reports, with opportunities to improve procedures and cross-train staff across the operation.

Qualifications

• 2-4 years relevant experience
• Understand business procedures, products, processes and computer systems
• Analytical with advanced Microsoft Excel skills

Responsibilities

• Analyze and monitor workload on a daily basis.
• Research items and assist customers.
• Coordinate workflow activities and train team members under supervision of Document Control Supervisor.
• Coordinate & perform quality control checks and reviews of procedures to ensure compliance with company policies and procedures.
• Process and monitor core functions and issues within the department using available resources.
• Monitor daily incoming mail volume to ensure adequate coverage across functions.
• Ensure SLA deadlines are met for incoming volumes and department requirements.
• Prepare reports for management based on production and quality on a daily and monthly basis.
• Recommend procedural changes or improvements to management.
• Cross train representatives in all areas of the operation.
• Provide feedback on employee performance to Unit Supervisor.
• Assess risk in business decisions, safeguarding Citi and its assets with compliance to laws and regulations.

Skills

Analytical skills

Workflow coordination

Education

High School diploma or equivalent

Tools

Microsoft Excel

Job description

Responsibilities:

• Analyze and monitor workload on a daily basis.
• Research items and assist customers.
• Coordinate workflow activities, train team members under the direction of Document Control Supervisor.
• Coordinate & perform quality control, checks and reviews operation procedures to ensure compliance to company policy & procedures.
• Process and monitor core functions and problem issues that arise in the flow of work within the department, utilizing other resources to which the staff generally does not have access (internal/external contacts and systems).
• Monitor daily incoming mail volume throughout the day to ensure appropriate coverage is provided within each function of the department.
• Monitor all incoming workload to ensure appropriate coverage is provided to effectively manage volumes and avoid backlogs or delays.
• Ensure that applicable service level agreement deadlines are met for the incoming volumes and requirements of the department.
• Prepare reports for management based on the production and quality of the unit on a daily and monthly basis.
• Recommend procedural changes or improvements to management, as deemed appropriate.
• Cross train representatives in all areas of the operation.
• Provide feedback on employee performance to the Unit Supervisor. Assist Supervisors or Managers with special projects and / or reporting.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years relevant experience
• Previous related experience preferred
• Understand business procedures, business products, processes and computer systems. –
• analytical, possessing advanced skills in Microsoft Excel spreadsheet management; -

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Document Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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