Director, Global Program Management — Growth & Client Impact

Flex; Guadalajara; On-site; MXN 150,000 - 190,000; Full time

Benefits offered by this job

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Life Insurance

Job summary

Flex is seeking a Director of Program Management to lead complex programs from Guadalajara, South Campus. You will develop policies, coordinate cross-functional activities, and ensure high customer satisfaction and growth for externally delivered products and services.

You will guide strategic plans, manage client relationships, steer contract negotiations, and oversee portfolio performance with a focus on aerospace and electronics manufacturing sectors. Fluency in English is required.

Qualifications

• Bachelor's degree in business, engineering, or sciences; MBA is preferred.
• Advanced experience in program management and/or business development (director level).
• Fluent English oral and written.
• Management and comprehension of P&L.
• Solid experience in quotations.
• Experience in the electronics manufacturing industry.
• Knowledge of the aerospace industry is a plus.
• Customer and company metrics.
• Excellent business skills and people management.

Responsibilities

• Develop strategic plans, goals, timelines, and success measures for contracted Flex products and services; act as the primary client liaison.
• Oversee scheduling, coordination and implementation of contracted Flex products and services for assigned clients.
• Coordinate with clients and Flex operations to determine data requirements, production schedule and deliverables.
• Ensure effective communication of strategy between cross-functional teams for smooth project transitions.
• Work with leadership to monitor key metrics and customer satisfaction per account.
• Drive, collaborate and steer business development to win replacement and growth opportunities.
• Provide business proposal support and inputs for existing and new business.
• Monitor the Quarterly Business Review process for effectiveness.
• Implement HR strategies to recruit and retain a qualified workforce.

Skills

Fluent English

P&L management

Strategic planning

Negotiation

People management

Cross-functional leadership

Quotations experience

Education

Bachelor's degree in business, engineering, or sciences

MBA preferred

Job description

Flex is seeking a Director of Program Management to lead complex programs from Guadalajara, South Campus. You will develop policies, coordinate cross-functional activities, and ensure high customer satisfaction and growth for externally delivered products and services.

You will guide strategic plans, manage client relationships, steer contract negotiations, and oversee portfolio performance with a focus on aerospace and electronics manufacturing sectors. Fluency in English is required.