Director de Operaciones Servicios Sociales Virtuales Remoto

Placements24; Morelia; Hybrid; MXN 1.000.000 - 2.000.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Home office budget

Professional development

Zusammenfassung

Placements24 is seeking an experienced Director of Operations for Virtual Social Services. This fully remote role oversees operational efficiency, tech infrastructure, and service quality across virtual programs.

The ideal candidate has a strong operations background in social services, with experience managing remote teams and ensuring data privacy. The position offers a competitive salary and a comprehensive benefits package for remote staff.

Qualifikationen

• Master's degree in Business Administration, Public Administration, Information Technology, Social Work, or a related field.
• Minimum of 8 years of operations management experience, with 3–5 years in digital or remote service delivery.
• Proven experience in social services or healthcare, with emphasis on client confidentiality.
• Experience managing technology platforms, software implementation, and IT infrastructure.
• Strong financial acumen and experience managing significant budgets.
• Excellent leadership and communication skills for managing a remote workforce.
• Fluency in Spanish and English for cross-cultural coordination.

Aufgaben

• Lead day-to-day operations of all virtual social service programs.
• Develop and implement strategies to optimize service delivery and workflows for remote platforms.
• Oversee selection, implementation, and management of technology solutions for virtual delivery.
• Ensure compliance with data privacy regulations and security of client information.
• Manage operational budgets, monitor expenditures, and identify cost-saving opportunities.
• Develop and track KPIs to measure efficiency, satisfaction, and impact.
• Lead, mentor, and develop a dispersed remote team of staff.
• Collaborate with program teams to integrate new virtual services and tech.
• Establish and maintain relationships with vendors and partners.
• Drive continuous improvement based on data and feedback.

Ausbildung

Master's degree in Business Administration, Public Administration, Information Technology, Social Work, or a related field

Jobbeschreibung

Placements24 is seeking an experienced Director of Operations for Virtual Social Services. This fully remote role oversees operational efficiency, tech infrastructure, and service quality across virtual programs.

The ideal candidate has a strong operations background in social services, with experience managing remote teams and ensuring data privacy. The position offers a competitive salary and a comprehensive benefits package for remote staff.