Director De Operaciones

Grupo Mapz; San Francisco del Rincón; Remote; MXN 1,800,000 - 2,800,000; Full time

Job summary

WhatJobs Direct is seeking a Director of Operations for an Insurance business in a remote-first role. The leader will oversee and optimize all operational aspects, driving efficiency, innovation, and excellent customer experiences.

This senior role requires deep insurance process knowledge, technology insight, and market dynamics understanding. You will guide cross-functional teams, shape operating strategy, and ensure profitability with a global remote setup.

Qualifications

• Extensive leadership experience in insurance operations.
• Strong strategic planning and execution skills.
• Deep understanding of insurance processes, technology and market dynamics.

Responsibilities

• Develop and implement strategic operational plans to achieve business objectives.
• Oversee all day-to-day operational aspects of the insurance business, including underwriting support, claims processing, customer service, and policy administration.
• Drive process improvements and implement best practices to reduce costs and boost efficiency.
• Lead, mentor and develop a diverse team of operational managers and staff.
• Ensure compliance with industry regulations and company policies.

Skills

Leadership

Cross-functional teams

Strategic planning

Insurance knowledge

Regulatory compliance

Stakeholder management

Job description

WhatJobs Direct is seeking an accomplished and strategic Director de Operaciones de Seguros for a remote-first opportunity. Our client is looking for a leader to oversee and optimize all operational aspects of their insurance business, driving efficiency, innovation, and exceptional customer experiences. This executive role requires a deep understanding of insurance processes, technology, and market dynamics. You will be responsible for leading cross-functional teams, developing operational strategies, and ensuring compliance and profitability. This is a senior leadership position with significant impact, and the role is entirely remote, offering unparalleled flexibility.

About the Role

WhatJobs Direct is seeking an accomplished and strategic Director de Operaciones de Seguros for a remote-first opportunity. Our client is looking for a leader to oversee and optimize all operational aspects of their insurance business, driving efficiency, innovation, and exceptional customer experiences. This executive role requires a deep understanding of insurance processes, technology, and market dynamics. You will be responsible for leading cross-functional teams, developing operational strategies, and ensuring compliance and profitability. This is a senior leadership position with significant impact, and the role is entirely remote, offering unparalleled flexibility.

Key Responsibilities

• Develop and execute strategic operational plans to achieve business objectives.
• Oversee all day-to-day operational aspects of the insurance business, including underwriting support, claims processing, customer service, and policy administration.
• Drive process improvements and implement best practices to enhance efficiency and reduce costs.
• Lead, manage, and mentor a diverse team of operational managers and staff.
• Ensure compliance with all industry regulations, legal requirements, and company policies.
• Collaborate with executive leadership to set strategic direction and goals.
• Manage operational budgets and financial performance.
• Identify and implement technological solutions to improve operational effectiveness.
• Monitor key performance indicators (KPIs)