Director, Customer Programme Quality

Safran

Chihuahua

On-site

MXN 4,614,000 - 7,752,000

Full time

7 days ago

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Job summary

Safran Cabin seeks a Customer Programme Quality Assurance Head / Director to lead the customer-facing quality pillar for Airbus A350 lavatory quality performance. You will ensure alignment between Airbus expectations and CUU execution, and own quality metrics across the programme.

You will report to the Quality, Continuous Improvement & Risk Executive VP and translate customer requirements into robust deliverables while maintaining strong customer satisfaction and compliance with Safran and

Qualifications

Bachelor's degree required; Master's degree in Engineering, Business, or Materials Management preferred; MBA is a plus.
10+ years of experience in Quality/Programme/Operations, including 5+ years leading multi-site programme or customer quality functions.
Aerospace industry experience and knowledge of applicable regulations.
Structured project/program management.

Responsibilities

Airbus Quality Leadership: Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations.
End-to-End Quality Performance Ownership: Accountable for programme quality results and KPI-driven improvements.
Customer Voice & Deliverables Governance: Capture and structure Airbus Voice of Customer and FAL findings; ensure proper prioritization and issue clarity.
Contribution to FAL CUU Feedback Loop Performance: Act as the customer-side driver of the feedback loop between Airbus.