Customer Programme Quality Assurance Head / Director

Safran; Chihuahua; Presencial; MXN 4.614.000 - 7.752.000; Jornada completa

Descripción de la vacante

Safran Cabin seeks a Customer Programme Quality Assurance Head / Director to lead the customer-facing quality pillar for Airbus A350 lavatory quality performance. You will ensure alignment between Airbus expectations and CUU execution, and own quality metrics across the programme.

You will report to the Quality, Continuous Improvement & Risk Executive VP and translate customer requirements into robust deliverables while maintaining strong customer satisfaction and compliance with Safran and

Formación

• Bachelor's degree required; Master's degree in Engineering, Business, or Materials Management preferred; MBA is a plus.
• 10+ years of experience in Quality/Programme/Operations, including 5+ years leading multi-site programme or customer quality functions.
• Aerospace industry experience and knowledge of applicable regulations.
• Structured project/program management.

Responsabilidades

• Airbus Quality Leadership: Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations.
• End-to-End Quality Performance Ownership: Accountable for programme quality results and KPI-driven improvements.
• Customer Voice & Deliverables Governance: Capture and structure Airbus Voice of Customer and FAL findings; ensure proper prioritization and issue clarity.
• Contribution to FAL CUU Feedback Loop Performance: Act as the customer-side driver of the feedback loop between Airbus.

Conocimientos

Quality/Programme/Operations

Structured project management

Aerospace industry knowledge

English (Bilingual)

Educación

Bachelor's degree

Master's degree in Engineering, Business, or Materials Management

MBA is a plus

Descripción del empleo

Customer Programme Quality Assurance Head / Director

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.

Here, you will develop your skills and grow within a community of experts who enrich your experience every day.

Here, collaboration connects our teams across the globe.

Did you know? We have probably already flown together!

Would you like to join us? Learn more about Safran Cabin here.

(Hyperlink: https://www.safran-group.com/en/companies/safran-cabin)

Reference number

2026-190045

Job details

Domain

Production

Job field / Job profile

Quality - Management system

Job title

Customer Programme Quality Assurance Head / Director

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

Act as the single point of accountability for Airbus A350 lavatory quality performance, leading the customer-facing programme quality pillar, and ensuring measurable improvement of FAL quality performance through a strong alignment between Airbus expectations and CUU industrial execution.

Represents Quality function in Programme IPT (Integrated Programme Team).

But what else? (advantages, specificities, etc.)

Reporting to the Quality, Continuous Improvement & Risk Executive VP at Safran Cabin, you will be responsible to flow down customer program quality requirements into the organization, ensure compliance and customer satisfaction.

KEY RESPONSIBILITIES:

Airbus Quality Leadership

• Serve as the senior Safran Cabin Quality interface to Airbus FAL Quality & Operations
• Own customer perception, trust and satisfaction
• Lead communication on:
  • Performance and KPIs
  • Non-conformities and quality escapes (NOE/QSR)
  • Root causes and 8D
  • Corrective and preventive actions
• Represent Safran Cabin in performance reviews and escalations

End-to-End Quality Performance Ownership

• Accountable for programme quality results:
  • Reduction of FAL findings
  • Elimination of recurrence
  • Improvement of Airbus operational satisfaction
• Ensure all deliverables are robust, consistent and credible before customer exposure
• Act as single voice of quality towards the customer

Customer Voice & Deliverables Governance

• Capture and structure Airbus Voice of Customer and FAL findings
• Ensure:
  • Proper prioritization and clarity of issues
  • High-quality defect characterization
• Validate all outputs coming from execution teams:
  • KPIs
  • 8D / root cause analyses
  • Action plans and closure evidence
• Guarantee compliance with Safran and Airbus standards

Contribution to FAL CUU Feedback Loop Performance

• Act as the customer-side driver of the feedback loop between Airbus

Candidate skills & requirements

Bachelor's degree required; Master's degree in Engineering, Business, or Materials Management preferred; MBA is a plus.

10+ years of experience in Quality/Programme/Operations, including 5+ years leading multi-site programme or customer quality functions.

Aerospace industry experience and knowledge of applicable regulations.

Structured project/program management

Job location

Job location

North America, Mexico, Chihuahua

City (-ies)

Avenida Central y Avenida Tabalaopa 8903 Parque Industrial 31385 BC Mexico Chihuahua

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 8 years

Additional Languages preferred

English (Bilingual)