Bilingual Technical Support Engineer – Digital Solutions

Eaton Corporation; Santiago de Querétaro; Presencial; MXN 350.000 - 500.000; Jornada completa

Descripción de la vacante

Eaton Corporation is seeking a Technical Support Engineer (English/French) in Querétaro, Mexico. The role focuses on delivering world-class support for Eaton’s Digital Solutions portfolio across the full product lifecycle.

Ideal candidates have a background in electrical engineering, 3+ years in the electrical industry, and at least 2 years in technical support or IT environments. Fluent English and French are required.

Formación

• Bachelor’s degree in Engineering (electriclal or electronic preferred).
• Minimum 3 years of experience in the electrical industry (project management, engineering, or sales/quotations).
• Experience with Power Systems or Electrical Distribution.
• At least 2 years in technical support, software, or IT environments.

Responsabilidades

• Provide advanced technical support for Eaton’s digital product portfolio, ensuring a seamless customer experience.
• Act as a trusted advisor to customers by supporting product selection, configuration, and application use.
• Troubleshoot and resolve issues related to software, digital platforms, and electrical systems, identifying root causes and driving resolution.
• Support system configuration, including GUI navigation, password management, alarms, and core functionality.
• Collaborate cross-functionally to escalate and resolve complex issues, leveraging internal and external resources.
• Manage high-volume interactions via phone, email, and chat, maintaining responsiveness and quality.
• Clearly communicate product value propositions and align with strategic product lines.
• Identify opportunities and generate qualified leads for the sales organization.
• Contribute to continuous improvement by recommending product enhancements and process optimizations.
• Support the development and maintenance of knowledge bases, documentation, and support tools.
• Partner with internal teams to enhance performance, drive innovation, and improve customer satisfaction.

Conocimientos

Digital platforms

System integration

Cross-functional collaboration

Customer support

Educación

Bachelor's degree in Engineering

Herramientas

Power Systems knowledge

Descripción del empleo

Eaton Corporation is seeking a Technical Support Engineer (English/French) in Querétaro, Mexico. The role focuses on delivering world-class support for Eaton’s Digital Solutions portfolio across the full product lifecycle.

Ideal candidates have a background in electrical engineering, 3+ years in the electrical industry, and at least 2 years in technical support or IT environments. Fluent English and French are required.