Digital CRM Architect - BA

Jobgether; Estado de México; Hybrid; MXN 900,000 - 1,500,000; Full time

Benefits offered by this job

Remote work

Flexible working environment

Contribution to digital transformation

Exposure to international teams

Continuous learning and development

Job summary

Jobgether on behalf of a partner company is seeking a Digital CRM Architect and Business Analyst in Mexico to lead enterprise CRM initiatives using Dynamics 365 Sales and Power Automate. You will bridge business objectives with scalable architectures and guide discovery, requirements, and design across global teams.

This role emphasizes agile delivery, continuous improvement, and delivering measurable business value through CRM transformations and cloud-based solutions.

Qualifications

• 10+ years of experience in Business Analysis and Functional Consulting.
• At least 6 years of hands‑on experience with Microsoft Dynamics 365 Sales and Power Automate.
• Strong expertise in CRM functional architecture, business process analysis, requirements definition, and solution design.
• Demonstrated ability to distinguish between coding and engineering, with a strong understanding of how to design robust, scalable technical solutions.
• Resilience, emotional intelligence, adaptability, and a high‑performance mindset.
• Experience working in agile environments and collaborating with international, cross‑functional teams.
• Advanced spoken English and advanced Spanish proficiency.
• Active Microsoft PL-200 certification (Power Platform Functional Consultant) is highly preferred.
• Familiarity with cloud‑native foundations and AI coding assistants is an advantage.

Responsibilities

• Act as the subject matter expert and functional architect for enterprise CRM initiatives, providing strategic and technical guidance.
• Lead end‑to‑end project activities, including discovery, requirements gathering, and comprehensive gap analysis.
• Conduct detailed business analysis to translate business needs into clear functional requirements and effective technical solutions.
• Design and orchestrate business workflows and system architectures using Microsoft Dynamics 365 Sales and Power Automate.
• Bridge communication between business stakeholders and technical teams to ensure solutions align with operational objectives.
• Support agile delivery practices, maintaining a focus on solution quality, continuous improvement, and successful project outcomes.

Skills

CRM architecture

Business Analysis

Microsoft Dynamics 365 Sales

Power Automate

Agile delivery

English proficiency

Spanish proficiency

Tools

Microsoft Dynamics 365 Sales

Power Automate

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital CRM Architect - BA based in Mexico.

We are seeking an experienced Digital CRM Architect and Business Analyst to lead enterprise CRM initiatives and shape functional solutions for complex business needs. In this role, you will serve as a subject matter expert, connecting business objectives with scalable technical architectures. You will oversee projects from initial discovery and gap analysis through solution design and delivery, working with Microsoft Dynamics 365 Sales and Power Automate. You will collaborate with international teams in a fast-paced, automation-focused environment, contributing to digital transformation projects across multiple industries. This opportunity is suited to a strategic and hands‑on professional who combines strong analytical capabilities with deep CRM expertise. You will have the opportunity to influence enterprise workflows, drive agile execution, and help deliver solutions that create measurable business value.

Accountabilities

• Act as the subject matter expert and functional architect for enterprise CRM initiatives, providing strategic and technical guidance.

• Lead end‑to‑end project activities, including discovery, requirements gathering, and comprehensive gap analysis.

• Conduct detailed business analysis to translate business needs into clear functional requirements and effective technical solutions.

• Design and orchestrate business workflows and system architectures using Microsoft Dynamics 365 Sales and Power Automate.

• Bridge communication between business stakeholders and technical teams to ensure solutions align with operational objectives.

• Support agile delivery practices, maintaining a focus on solution quality, continuous improvement, and successful project outcomes.

Requirements

• 10+ years of experience in Business Analysis and Functional Consulting.

• At least 6 years of hands‑on experience with Microsoft Dynamics 365 Sales and Power Automate.

• Strong expertise in CRM functional architecture, business process analysis, requirements definition, and solution design.

• Demonstrated ability to distinguish between coding and engineering, with a strong understanding of how to design robust, scalable technical solutions.

• Resilience, emotional intelligence, adaptability, and a high‑performance mindset.

• Experience working in agile environments and collaborating with international, cross‑functional teams.

• Advanced spoken English and advanced Spanish proficiency.

• Active Microsoft PL-200 certification (Power Platform Functional Consultant) is highly preferred.

• Familiarity with cloud‑native foundations and AI coding assistants is an advantage.

Benefits

• Remote work arrangement, subject to specific project requirements.

• Flexible working environment designed to support different lifestyles.

• Opportunity to contribute to enterprise‑level digital transformation initiatives.

• Exposure to international teams and complex projects across multiple industries.

• Continuous learning and professional development in CRM, automation, and cloud technologies.