Diabetes Clinical Specialist

Insulet Corporation; Región Centro; On-site; MXN 260,000 - 360,000; Full time

Job summary

Insulet Corporation is seeking a Bilingual Clinical Product Specialist to deliver phone-based clinical support to patients using Omnipod products. You will educate users, resolve clinical inquiries, interpret diabetes data, and support therapy adoption to enhance patient outcomes.

In this Level I, Bilingual role, you will onboard and troubleshoot with empathy, document interactions, and maintain HIPAA compliance while promoting insulin pump therapy to diverse patients with Type 1 and Type 2

Qualifications

• Bachelor's degree in a clinical field required or preferred.
• Bilingual English/Spanish required.
• Experience communicating with diverse audiences and strong customer service skills.

Responsibilities

• Answer incoming clinical questions via phone with empathy.
• Support patients post-onboarding to ensure first-call resolution and retention.
• Maintain clinical knowledge through trainings and provide accurate guidance.
• Explain insulin pump operation and diabetes data to patients.
• Document interactions in CRM and meet service levels and KPIs.
• Maintain HIPAA compliance and perform administrative duties as needed.

Skills

Bilingual English/Spanish

Clinical support

Customer service

Healthcare knowledge

Education

Bachelor's degree in a clinical field

Tools

Microsoft Office

Salesforce

Job description

Job Summary Bilingual Clinical Product Specialist delivering phone-based clinical support to patients with Type 1 and Type 2 diabetes. Educates users on Omnipod products, resolves technical and clinical inquiries, interprets diabetes data, and supports therapy adoption. Ensures strong customer experience, retention, and compliance through empathetic communication and evidence-based guidance. Clinical Product Specialist Level I, Bilingual Position Summary: The Clinical Product Specialist Level 1, Bilingual role will provide best in class clinically focused customer education and support via phone to assist in all points of the customer journey, to include onboarding, troubleshooting, and retaining customers on the Omnipod portfolio of products for both patients with Type 1 and Type 2 diabetes.

Responsibilities

• Answer incoming/outbound clinically related customer questions via phone in an empathetic manner.
• Support all Omnipod portfolio customers who have completed onboarding or training to ensure first call resolution and retention.
• Maintain clinical knowledge through provided learnings and trainings, to demonstrate a thorough product understanding and to provide within scope, accurate information, when responding to customer inquiries.
• Demonstrate ability to navigate complex customer interactions using evidenced based clinical knowledge and assessment, to promote the benefits of insulin pump therapy and explain the operation and use to existing and new customers.
• Ability to competently review and educate on diabetes data management reports within data management platforms/Omnipod products to gather insights and assist customer in HCP conversations and follow up.
• Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Customer Relationship Management system and meet departmental service levels and KPIs.
• Maintain compliance with HIPAA and other regulating bodies as required.
• Ability to perform administrative duties on a timely basis.

Education & Experience

• Preferent Requirements: Bachelor's degree in a clinical field of study 2-3 years’ experience working in a clinical setting with patients required; working with patients with Type 1 and Type 2 diabetes is preferred.
• Bilingual skills, being proficient in both English and Spanish, required.
• Experience communicating with a wide range of audiences.
• Excellent customer service skills.
• Strong interpersonal communications, both oral and written.
• Self-starter who needs minimal direction; extremely flexible, with good business acumen.
• Process-oriented and willing to take on new tasks.
• Proficiency with computers, including Microsoft Suite and Salesforce.

Preferred Skills & Competencies

• Bilingual skills, being proficient in both English and Spanish, required.
• Experience working with insulin pumps and continuous glucose monitoring systems, a plus.
• Prior industry/commercial experience, preferred.
• Experience with virtual or phone based clinical support or other relevant environment, a plus.
• Experience providing assessment and troubleshooting via phone, preferred.

Physical Requirements

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity is needed for using a calculator and computer keyboard.

Additional Information

This position requires in person, office work. Holiday, evening, and/or weekend coverage may be necessary. Bilingual skills, being proficient in both English and Spanish, required.

Location

Onsite Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (Know Your Rights) Insulet employees are all focused on the same goal — to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers — leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.