Desktop Support Engineer — Onsite & Remote Help

Axiom Technologies Pty Ltd.; Ciudad de México; Hybrid; MXN 201,000 - 379,000; Full time

Job summary

Axiom Technologies is seeking a capable IT support specialist to coordinate end-user computing services within our global environment. You will provide onsite/on-call assistance to keep the desktop experience running smoothly and efficiently.

Responsibilities include first- and second-level support for desktops, laptops, printers, and mobile devices, plus OS and software maintenance, user onboarding, and remote work support. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Communication

Troubleshooting

Problem solving

Interpersonal skills

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

ServiceNow

Zendesk

JIRA

Office 365

Job description

Axiom Technologies is seeking a capable IT support specialist to coordinate end-user computing services within our global environment. You will provide onsite/on-call assistance to keep the desktop experience running smoothly and efficiently.

Responsibilities include first- and second-level support for desktops, laptops, printers, and mobile devices, plus OS and software maintenance, user onboarding, and remote work support. Strong communication and problem-solving skills are essential.