Desktop EUC L1

Iron Systems, Inc; San Francisco de Campeche; Híbrido; MXN 150.000 - 230.000; Jornada completa

Descripción de la vacante

Iron Systems, Inc is seeking Desktop Technicians to provide day-to-day local/remote desktop support, answer calls, troubleshoot, and document steps in a ticketing system. You will assist customers and coordinate with supervisors to ensure consistency across shifts within the IT Support Center.

Applicants should have hands-on experience with PC and mobile assets, ServiceNow, Windows OS, and iOS troubleshooting, plus strong communication skills and knowledge of asset management processes.

Formación

• Experience in smart hands support.
• Good communication skills with experience in IT hardware & software asset management services.
• Experience in managing PC and mobile assets in the ServiceNow module and awareness of different stages in the asset management lifecycle.
• Experience in asset inventory management.

Responsabilidades

• Walk-up, deskside, and remote technical support.
• Coordination on PC Fulfilment/Installation (Autopilot/Reimage/Import).
• PC Diagnostics & Sanitation: Recycle pickup requests from end users.
• Software Provision/Install Requests, New Printer Configuration Requests, and Miscellaneous Services (Return Labels).
• Knowledge of ServiceNow, Microsoft Office, Windows OS, and iOS troubleshooting skills.

Conocimientos

Smart hands

Communication skills

Asset management

PC & mobile assets

Support coordination

Herramientas

ServiceNow

Microsoft Office

Windows OS

Descripción del empleo

Job Description

Desktop technicians will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

Job Description

Desktop technicians will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Roles & Responsibilities

• Experience in smart hands support.
• Good communication skills with experience in IT hardware & software asset management services.
• Experience in managing PC and mobile assets in the ServiceNow module and awareness of different stages in the asset management lifecycle.
• Experience in asset inventory management.
• Coordination on PC Fulfilment/Installation (Autopilot/Reimage/Import).
• PC Diagnostics & Sanitation: Recycle pickup requests from end users.
• Software Provision/Install Requests, New Printer Configuration Requests, and Miscellaneous Services (Return Labels).
• Walk-up, deskside, and remote technical support.
• Knowledge of ServiceNow, Microsoft Office, Windows OS, and iOS troubleshooting skills.