Desktop and Mobility Support

Tata Consultancy Services Limited; Ciudad de México; Hybrid; MXN 450,000 - 650,000; Full time

Benefits offered by this job

Major Medical Insurance

Life Insurance

Grocery Vouchers

Christmas Bonus

Vacation days according to Mexican劳动法

Profit Sharing (PTU)

Job summary

Tata Consultancy Services Limited in Mexico City is seeking a Desktop & Mobility Support Engineer to provide Level 2 technical support for desktops, laptops, VDIs and mobile devices, ensuring a high-quality end-user experience.

You will collaborate across Service Desk, Infrastructure and Engineering teams, support Windows, macOS and iOS, manage endpoint devices, and contribute to continuous service improvement while meeting SLA requirements.

Qualifications

• 8+ years of experience in Desktop/IT support environments.
• Bachelor's degree or equivalent professional experience.
• Strong communication in English and Spanish.

Responsibilities

• Provide Level 2 remote troubleshooting for desktops, laptops, VDIs and mobile devices.
• Diagnose hardware, software, OS, and peripheral issues and implement fixes.
• Support Windows, macOS, and iOS platforms; manage endpoint devices.
• Collaborate with Service Desk, Infrastructure and Engineering teams.
• Maintain ticketing documentation and drive process improvements.
• Participate in problem management and SLA adherence.

Skills

Desktop Support

IT Support

End User Computing

Education

Bachelor's Degree or equivalent

Job description

TCS is seeking a Desktop & Mobility Support Engineer to provide Level 2 technical support for desktops, laptops, virtual desktop environments, and mobile devices, ensuring a reliable and high-quality end-user experience across enterprise environments.

TheDesktop & Mobility Support Engineer will collaborate with Service Desk, Infrastructure, and Engineering teams to troubleshoot hardware and software issues, support Windows, macOS, and iOS platforms, manage endpoint devices, and drive continuous service improvement initiatives while adhering to SLA requirements.

Key Responsibilities

• Provide Level 2 remote troubleshooting and support for laptops, desktops, virtual desktops (VDI), and mobile devices.
• Diagnose and resolve hardware, software, operating system, and peripheral-related issues.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Support and troubleshoot Windows 10/11, macOS, and iOS operating systems.
• Assist with software installations, upgrades, and configuration management.
• Enroll, configure, and maintain corporate-owned mobile and iPad devices.
• Maintain accurate ticket documentation and updates in ServiceNow.
• Collaborate with engineering teams to identify trends and permanent resolutions.
• Participate in problem management and continuous improvement initiatives.
• Provide high-quality customer support and ensure exceptional end-user experience through proactive communication and issue ownership.

Qualifications & Experience

Required

• 8+ years of experience in Desktop Support, IT Support, or End User Computing environments.
• Bachelor's Degree or equivalent professional experience
• Strong communication skills in English and Spanish.

Preferred

• ITIL Foundation Certification.
• Experience supporting VDI environments.
• Experience working in SLA-driven enterprise environments.

Work Model

Hybrid.

• Major Medical Insurance.
• Life Insurance.
• Grocery Vouchers.
• Christmas Bonus.
• Vacation days according to Mexican labor law.
• Profit Sharing (PTU).

Other Considerations

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunities to all candidates who meet our required knowledge and competency needs—regardless of socio-economic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic.