Deskside Support Technician

Persistent Systems; Navojoa; Presencial; MXN 268.000 - 402.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Seguro médico mayor

Seguro dental

Seguro de vida

Bonos de año nuevo

Seguro para familia

Descripción de la vacante

Persistent Systems busca un Deskside Support Technician para brindar soporte presencial de escritorios y portátiles en Navojoa, Sonora. El rol exige 5–8 años de experiencia en soporte de hardware y software, manejo de Windows y Mac, y conocimiento de Microsoft 365 y herramientas empresariales.

Se valorará familiaridad con Active Directory/Entra, ITSM y despliegue de software (Intune, JAMF). Se requiere capacidad de trabajar en horarios flexibles y en equipo, manteniendo un alto nivel de servicio

Formación

• 5-8 años de experiencia práctica en soporte de escritorios/portátiles o desk side.
• Proficiente en Windows 10/11, Mac OS, Microsoft 365, herramientas de escritorio remoto y herramientas de soporte.
• Familiaridad con Active Directory, Azure Entra, plataformas ITSM y herramientas de despliegue de software (p. ej., Intune, JAMF).
• Conocimiento sólido de redes (TCP/IP, DHCP, DNS).
• Fuertes habilidades de resolución de problemas con escritorios, portátiles y periféricos.
• Excelentes habilidades de comunicación escrita y verbal.
• Capacidad para priorizar tareas, trabajar de forma independiente y adaptarse a entornos cambiantes.

Responsabilidades

• Responder y resolver solicitudes de soporte escaladas por el Service Desk y otros equipos correspondientes.
• Diagnosticar y solucionar problemas de hardware y software en Windows y Mac.
• Instalar, configurar y mantener sistemas de escritorio y portátil, incluida imagen de sistemas, parches y actualizaciones.
• Brindar soporte para Microsoft 365, correo electrónico, VPN y otras herramientas empresariales.
• Soportar dispositivos móviles, impresoras, escáneres y periféricos.
• Ayudar con la gestión de cuentas de usuario en Active Directory/Entra y otros sistemas empresariales.
• Documentar pasos de solución y resoluciones en el sistema de tickets (ServiceNow, JIRA).
• Participar en inventario de activos de hardware, implementación y proyectos de renovación.
• Colaborar con soporte de Nivel 3 o equipos de infraestructura para problemas críticos.
• Seguir políticas de seguridad de IT y garantizar cumplimiento de endpoints.
• Mantener un alto nivel de servicio al cliente y profesionalismo en todas las interacciones.
• Proporcionar asistencia en la instalación y configuración de dispositivos de red cuando sea necesario.

Conocimientos

Windows 10/11

MacOS

Microsoft 365

ITSM tools

Active Directory / Entra

Networking basics

Troubleshooting

Comunicación

Herramientas

Intune

JAMF

Citrix

Descripción del empleo

Descripción del trabajo About Persistent:We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 24 sequential quarters of growth with $436.5M in Q4 FY26 revenue, up 17.4% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PEAK Matrix® Assessment 2025.

Role: Deskside Support Technitian Location: Navojoa, Sonora Mode of Work: Onsite Experience: 5-8 Years of Experience Job Type: Full Time Employee

What You’ll Do

• Respond to and resolve support requests escalated by the Service Desk and other appropriate teams.
• Diagnose and troubleshoot hardware and software issues across Windows and Mac environments.
• Install, configure, and maintain desktop and laptop systems, including imaging, patching, and upgrades.
• Provide support for Microsoft 365 applications, email, VPN, and other enterprise tools.
• Support mobile devices (iOS/Android), printers, scanners, and peripherals.
• Assist with user account management in Active Directory / Entra and other enterprise systems.
• Document troubleshooting steps and resolutions in the ticketing system (e.g., ServiceNow, JIRA).
• Participate in hardware asset inventory, deployment, and refresh projects.
• Collaborate with Level 3 support or infrastructure teams for unresolved or critical issues.
• Follow IT security policies and ensure endpoint compliance.
• Maintain a high level of customer service and professionalism in all user interactions.
• Provide assistance in racking and stacking of network devices and configuring the same on a need basis.

Expertise You’ll Bring

• 5-8 years of hands-on experience in desktop/laptop/peripherals or desk side support.
• Proficient in Windows 10/11, Macintosh OS, Microsoft 365, Remote desktop tools and support tools.
• Familiarity with Active Directory, Azure Entra, ITSM platforms, and software deployment tools (e.g., Intune, JAMF etc.,).
• Solid understanding of networking basics (TCP/IP, DHCP, DNS).
• Strong troubleshooting skills with desktops, laptops, and peripherals.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks, work independently, and adapt to changing environments.

Preferred Qualifications

• CompTIA A+ or Network+
• Microsoft Certified: Modern Desktop Administrator Associate.
• ITIL Foundation Certification.
• Experience with MacOS, Linux, or virtual desktop environments (e.g., Citrix).

Benefits

• 30 days Christmas bonus (Aguinaldo)
• 13% Saving fund, capped to the law limit.
• 12% Grocery coupons, capped to the law limit.
• 12 vacation days first year + 6 floating days - number of vacation days increase according to seniority.
• Annual performance evaluation with rewards and recognitions.
• Up to USD 200 pre-approved annually for certifications relevant to the employee’s role.
• Free courses available at internal platforms.
• Major medical insurance (Spouse and children Included)
• Minor medical insurance (Spouse and children Included)
• Dental Insurance (Spouse and children Included)
• Visual Insurance (Spouse and children Included)
• Life insurance.
• Preferential price on car insurance (car fleet).

Highlights: The role requires support on weekends or after hours on a need basis. The person in the role needs the ability to lift and move computer equipment as needed (up to 14 kg).

Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally. Impact the world in powerful, positive ways, using the latest technologies. Enjoy collaborative innovation, with diversity and work-life wellbeing at the core. Unlock global opportunities to work and learn with the industry’s best. Let’s unleash your full potential at Persistent - persistent.com/careers