Collections Specialist

Concord Servicing; Xico; Presencial; MXN 118.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary 10,600 MXN

Guaranteed Bonus 7,000 first month

Food Vouchers 2,000

Internet Bonus 400

Medical Insurance

Life Insurance

Dental Insurance

Descripción de la vacante

Concord Servicing is seeking a Collector to manage early to mid-stage delinquency across a portfolio of commercial equipment leases and loans. The role emphasizes consultative collection techniques, strong financial acumen, and disciplined account management to minimize roll rates and protect portfolio performance.

Based in Veracruz, Mexico, you will work in a results-driven environment, maintain thorough documentation, and collaborate with clients and team members to resolve balances and

Formación

• Minimum 2–3 years of commercial collections experience; commercial equipment leasing or commercial lending strongly preferred.
• Working knowledge of the FDCPA and general collections compliance standards.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and the ability to navigate multiple systems simultaneously.
• Demonstrated negotiation and problem-solving skills with a track record of meeting performance targets.
• Strong verbal and written communication skills; professional and composed demeanor under pressure.
• Ability to manage a high-volume queue with accuracy and urgency in a deadline-driven environmen

Responsabilidades

• Manage an assigned work list of commercial accounts in early to mid-stage delinquency across equipment lease and loan portfolios for multiple clients.
• Execute daily outbound contact strategies via phone, email, and digital channels to negotiate payment resolutions and bring accounts to current status.
• Establish, document, and track Promises to Pay (PTPs); conduct timely follow-up on broken arrangements and elevate recurring non-responders.
• Identify accounts in mid-stage delinquency with elevated risk indicators and prioritize contact intensity to prevent further delinquency progression.
• Process ACH and payment arrangements within delegated authority and ensure accurate posting and reconciliation.

Conocimientos

Commercial collections

FDCPA knowledge

Microsoft Office

Negotiation

Communication

Time management

Herramientas

Microsoft Office Suite

Descripción del empleo

Descripción del trabajo

The Collector is responsible for managing early to mid-stage delinquency across a portfolio of commercial equipment leases and loans. Operating within Concord Servicing's results-driven, client-focused environment, this role uses consultative collection techniques, strong financial acumen, and disciplined account management to minimize roll rates, protect portfolio performance, and deliver a professional experience for a diverse commercial client base. Success in this role is measured by KPI attainment, cure rates, and the quality of account documentation.

Requirements

• Minimum 2–3 years of commercial collections experience; commercial equipment leasing or commercial lending strongly preferred.
• Working knowledge of the FDCPA and general collections compliance standards.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and the ability to navigate multiple systems simultaneously.
• Demonstrated negotiation and problem-solving skills with a track record of meeting performance targets.
• Strong verbal and written communication skills; professional and composed demeanor under pressure.
• Ability to manage a high-volume queue with accuracy and urgency in a deadline-driven environmen

Duties and Responsibilities

Portfolio & Delinquency Management

• Manage an assigned work list of commercial accounts in early to mid-stage delinquency across equipment lease and loan portfolios for multiple clients.
• Execute daily outbound contact strategies via phone, email, and digital channels to negotiate payment resolutions and bring accounts to current status.
• Establish, document, and track Promises to Pay (PTPs); conduct timely follow-up on broken arrangements and elevate recurring non-responders.
• Identify accounts in mid-stage delinquency with elevated risk indicators and prioritize contact intensity to prevent further delinquency progression.
• Process ACH and payment arrangements within delegated authority and ensure accurate posting and reconciliation.

Client Relationship & Account Investigation

• Review contract files, credit documentation, and transaction history to develop a complete understanding of each relationship before outbound contact.
• Conduct skip-tracing using internal systems, internet research, and available data tools to locate customers, guarantors, and principals.
• Partner with clients (lessors and lenders) to obtain updated credit profiles, entity information, or additional collateral data as warranted.
• Engage customers in consultative conversations to understand their financial circumstances and collaboratively identify workable resolution paths within approved guidelines.

Documentation & Compliance

• Maintain the daily Work-to-Be-Done (WTBD) queue with accurate and thorough notes, disposition codes, PTP dates, follow-up actions, and contact results in the servicing system of record.
• Comply with all applicable federal and state collection laws including the Fair Debt Collection Practices Act (FDCPA) and client-specific servicing guidelines.
• Adhere to Concord Servicing policies for data privacy, call recording, and regulatory compliance.
• Identify accounts warranting Watch List placement or escalated action and submit recommendations to management with supporting documentation.

Team Collaboration & KPI Performance

• Meet or exceed monthly KPIs including contact rate, PTP rate, cure rate, and roll-rate reduction targets.
• Provide proactive support to late-stage delinquency collectors by delivering thoroughly worked and documented accounts on transition.
• Participate in team huddles, client calls, and performance reviews; share best practices and contribute to a culture of continuous improvement.
• Perform other duties as assigned by management.

Benefits

• Salary 10,600
• Guaranteed Bonus 7,000 first month
• Food Vouchers 2,000
• Internet Bonus 400
• Medical Insurance
• Life Insurance
• Dental Insurance