Debt Collection Specialist - Outbound Payments

Concord; Ciudad de México; Presencial; MXN 118.296 - 156.240; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary 10,600

Guaranteed Bonus 7,000 first month

Food Vouchers 2,000

Internet Bonus 400

Medical Insurance

Life Insurance

Dental Insurance

Descripción de la vacante

Concord is a full-scope loan servicer delivering compliant portfolio servicing solutions to meet the demands of loan originators and capital providers. This role collects payments on overdue accounts and locates debtors to arrange collections, with bilingual English/Spanish a plus and a focus on meeting monthly goals.

Ideal candidates have call center/collections experience, knowledge of FDCPA and state regulations, and proficiency in loan calculations, typing, Word, Excel, and Outlook.

Formación

• Call center/collections experience.
• FDCPA and State Regulations knowledge.
• Excellent analytical and communication skills with good grammar, voice and diction.
• Knowledge of loan calculations.
• Adequate typing skills, 10 Key, Word, Excel, Microsoft Outlook.
• Ability to read and interpret operating and maintenance instructions and procedure manuals.
• Ability to read, write and speak English fluently; bilingual (English/Spanish) a plus.
• Must be willing and able to work in excess of 40 hours per week when required.

Responsabilidades

• Collect payments on overdue accounts and locate debtors to make collection arrangements.
• Outbound collection calls on accounts from 16 - 180 days delinquent (Predictive Dialer and/or manual).
• Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
• Receives payments over the phone via Credit Card or Check.
• Document customer accounts in an accurate and timely manner.
• Sending letters, statements, payment histories.
• Handling customer complaints and resolution paperwork.
• Maintain and achieve monthly goals given.
• Able to react to change productively and handle other tasks as assigned.

Conocimientos

Call center/collections experience

FDCPA and State Regulations

Analytical skills

Communication skills

Loan calculations

Typing / data entry

Herramientas

10 Key

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Concord is a full-scope loan servicer delivering compliant portfolio servicing solutions to meet the demands of loan originators and capital providers. This role collects payments on overdue accounts and locates debtors to arrange collections, with bilingual English/Spanish a plus and a focus on meeting monthly goals.

Ideal candidates have call center/collections experience, knowledge of FDCPA and state regulations, and proficiency in loan calculations, typing, Word, Excel, and Outlook.