Commercial Collections Specialist – Delinquency & Recovery

Concord; Ciudad de México; Presencial; MXN 10.000 - 12.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary 10,600

Guaranteed Bonus 7,000 first month

Food Vouchers 2,000

Internet Bonus 400

Medical Insurance

Life Insurance

Dental Insurance

Descripción de la vacante

Concord seeks a Collector to manage early to mid-stage delinquency across commercial equipment leases and loans. The role relies on consultative collection techniques, strong financial acumen, and disciplined account management to minimize roll rates and protect portfolio performance.

Candidates should have 2–3 years in commercial collections and familiarity with FDCPA. Strong communication and negotiation skills are essential in a fast-paced, client-focused environment.

Formación

• Minimum 2–3 years of commercial collections experience; leasing or lending background preferred.
• Proficiency with FDCPA and general collections standards.
• Ability to navigate multiple systems and manage high-volume queues.

Responsabilidades

• Manage an assigned work list of commercial accounts in early to mid-stage delinquency across equipment lease and loan portfolios for multiple clients.
• Execute daily outbound contact strategies to negotiate payment resolutions and bring accounts to current status.
• Establish, document, and track Promises to Pay (PTPs) and follow up on broken arrangements.
• Identify mid-stage delinquency accounts with elevated risk indicators and prioritize contact intensity.
• Process ACH and payment arrangements within delegated authority and ensure accurate posting and reconciliation.

Conocimientos

FDCPA knowledge

Negotiation

Communication

Queue management

Herramientas

Microsoft Office

Descripción del empleo

Concord seeks a Collector to manage early to mid-stage delinquency across commercial equipment leases and loans. The role relies on consultative collection techniques, strong financial acumen, and disciplined account management to minimize roll rates and protect portfolio performance.

Candidates should have 2–3 years in commercial collections and familiarity with FDCPA. Strong communication and negotiation skills are essential in a fast-paced, client-focused environment.