Data Ingestion Delivery Lead

Watershed; Ciudad Hidalgo; On-site; MXN 600,000 - 900,000; Full time

Job summary

Watershed is seeking a founding Service Delivery Manager on our Customer Data Services team to own the delivery of our Data Ingestion service packages end-to-end—from scoping the customer’s data landscape to aligning timelines and managing service hours—ensuring a predictable, on-time, on-budget experience that accelerates customer time-to-value.

You will work closely with our customers, external partners, and internal stakeholders such as Data Specialists, Customer Success Managers, and

Qualifications

• Have 3-6 years of experience delivering client services in B2B software or consulting.
• Have directly owned client relationships and are energized by solving client problems.
• Are customer obsessed and operate with high ownership; you anticipate needs and remove blockers without being asked.
• Are detail-oriented with strong organization skills; you keep scope, timelines, and artifacts tight and current.
• Identify risks proactively and solve problems in a structured manner; you raise issues early with options and tradeoffs.
• Learn quickly and operate well in ambiguity. You are motivated, systematic, and efficient. You thrive in a high-volume environment.

Responsibilities

• Own end‑to‑end delivery of Data Ingestion service packages: Run kickoff, define scope and success criteria, build project plans, manage execution through completion, and hand off cleanly to post-go live teams
• Scope packages and solutions: Lead discovery to understand the customer’s data sources, formats, owners, and quality constraints, and coordinate with partners on potential solutions.
• Align on timelines and hold accountability: Set clear, reasonable timelines with customers and in collaboration with partners; sequence dependencies across internal and customer teams. Hold internal collaborators and customers accountable to milestones; renegotiate timelines transparently when inputs change.
• Control service hours and budget: Track work against quoted hours; forecast burn and course‑correct early to stay within budget. Identify out‑of‑scope requests; manage change to protect margin and customer trust.
• Identify risks and escalations: Proactively surface risks (e.g., missing data owners, low data quality, timeline slippage); drive mitigation plans and timely escalations.

Job description

Watershed is seeking a founding Service Delivery Manager on our Customer Data Services team to own the delivery of our Data Ingestion service packages end-to-end—from scoping the customer’s data landscape to aligning timelines and managing service hours—ensuring a predictable, on-time, on-budget experience that accelerates customer time-to-value.

You will work closely with our customers, external partners, and internal stakeholders such as Data Specialists, Customer Success Managers, and