Customer Data Services Manager - AI-Driven Team Lead

Watershed; Ciudad de México; Hybrid; MXN 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Office 4 days/week

Job summary

Watershed seeks an experienced Manager on the Customer Data Services team in Mexico City to lead seven Data Specialists and deliver rigorous, high-quality data services for major customers. You will own team quality, coach on communications, and drive AI-enabled improvements across workflows.

You will align with cross-functional partners, shape processes, and foster an inclusive, high-performance culture while guiding strategic initiatives in a fast-growing company.

Qualifications

• 8+ years professional experience, including 2+ years leading a services or customer-facing team.
• Strong coaching and hiring skills for developing early-career staff.
• Proven ability to set quality and operational standards using data.
• Fluent English with clear, executive-level communication.

Responsibilities

• Lead and develop a high-performing Data Specialists team in Mexico City.
• Own quality, responsiveness metrics, and review processes to ensure accuracy.
• Coach on customer communications, documentation, and presentations; cover calls when needed.
• Prioritize work, manage capacity, and remove blockers across a growing customer base.
• Guide data problem solving and scale solutions with AI-enabled workflows.
• Drive cross-functional collaboration with Sustainability Advisory and other leaders.

Skills

Team management

Coaching & development

Data-driven decision making

Stakeholder communication

Excel

SQL

Python

AI in operations

Process improvement

Tools

SQL

Python

Excel

Job description

Watershed seeks an experienced Manager on the Customer Data Services team in Mexico City to lead seven Data Specialists and deliver rigorous, high-quality data services for major customers. You will own team quality, coach on communications, and drive AI-enabled improvements across workflows.

You will align with cross-functional partners, shape processes, and foster an inclusive, high-performance culture while guiding strategic initiatives in a fast-growing company.