Division Manager

SWBC Mexico; Monterrey; Presencial; MXN 400.000 - 600.000; Jornada completa

Descripción de la vacante

SWBC Mexico is seeking an experienced collections leader to exercise administrative control and monitor performance to meet department goals and regulatory requirements.

The role requires oversight of collections staff, ensuring adherence to FDCPA and company policies while driving performance, coaching, and staff development. Travel locally and nationally may be required.

Formación

• Associate’s Degree in Business, Finance, or related field.
• FDCPA certification is required.
• Minimum of five (5) years overseeing and managing collection processes, including at least two (2) years of charged-off debt collections.
• Extensive knowledge of consumer laws and collections regulations including FDCPA.
• Proficient negotiation skills.
• Extensive experience collecting severely delinquent, charged-off debt.
• Excellent interpersonal, organizational, and communication skills.
• Able to travel locally and nationally.

Responsabilidades

• Determines workload and schedules for Collections personnel to meet performance targets and optimize FTE utilization.
• Maintains communication with financial institutions to ensure client expectations are conveyed.
• Reviews and recommends performance ratings, promotions, salary changes, transfers and terminations.
• Ensures adherence to departmental goals, policies, and procedures while promoting growth of the collections product.
• Manages staff, managers, and activities in collections, including coaching, discipline, and issue resolution.

Conocimientos

FDCPA certification

Negotiation

Leadership

Communication

Analytical thinking

MS Word

Excel

Travel readiness

Educación

Associate’s Degree in Business, Finance, or related field

Herramientas

MS Word

Excel

Descripción del empleo

SWBC is seeking a talented individual to exercise administrative control and monitors performance of the collections staff to ensure satisfactory performance to department goals and charge off performance within all state and federal legal requirements, corporate cultural requirements and quality standards.

Essential Duties Include The Following

• Determines appropriate workload for Collections personnel, suggests work schedules to meet and maintain optimum performance, customer contact timeframes, volume demands and FTE utilization with cost effectiveness.
• Maintains communication with financial institutions to ensure client expectations are being conveyed.
• Reviews and recommends employment performance ratings, promotions, salary changes, transfers and termination of subordinate personnel.
• Ensures adherence to departmental goals, strategies, operational policies & procedures and directions for as a way to encourage employee growth and development of the collections product.
• Manages the staff, managers and activities involved with collections activities to include monitoring and verifying work schedules and attendance records; conducting performance evaluations; providing coaching, counseling, and discipline; and resolving personnel related issues.

Serious Candidates Will Possess The Minimum Qualifications

• Associate’s Degree in Business, Finance, or related field of study from an accredited college or university, or equivalent experience required.
• FDCPA certification required.
• Minimum of five (5) years overseeing and managing collection processes and procedures, which includes at least two (2) years of charged-off debt collections, preferably in a third-party agency environment.
• Extensive knowledge of consumer laws and collections regulations including Fair Debt Collection Practice Act (FDCPA).
• Proficient negotiation skills.
• Extensive experience collecting severely delinquent, charged-off debt.
• Excellent interpersonal, organizational, and communication (both written and oral) skills.
• Excellent analytical and problem resolution skills.
• Able to work under stressful conditions while maintaining professionalism and enthusiasm.
• Working knowledge of personal computers to include MS Word and Excel.
• Able to sit for long periods of time analyzing, executing, updating, and validating business reports and/or collection accounts.
• Able to travel locally and/or nationally.

Additional Information

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

To learn more about SWBC, visit our website at www.SWBC.com.