CX Associate: Onboarding & Issue Resolution

Turn

México

On-site

MXN 201,000 - 268,000

Full time

6 hours ago

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Benefits offered by this job

Major medical health insurance

Anniversary/end of year bonuses

Paid time off

Growth opportunities

Job summary

Turn is seeking a CX Associate to be the main point of contact for workers on our platform, handling tickets in Freshdesk, and supporting onboarding and background-check processes while delivering excellent customer service.

You will work closely with Compliance and other teams; must communicate effectively in English, meet deadlines, and help resolve issues with timely follow-ups. This role offers health benefits, paid time off, and growth opportunities.

Qualifications

2+ years of office experience.
Background in customer support or service.
Strong English written and spoken.
Excellent written and verbal communication.
Strong risk-evaluating and decision-making skills.
Excellent investigative/research abilities.
Ability to work under deadlines.

Responsibilities

Learn processes with the team to provide accurate information and customer service to workers on the platform.
Monitor turnaround times of background checks to meet industry standards.
Maintain the ticketing system to ensure timely responses and follow-ups.
Collaborate with internal teams to resolve discrepancies or address adverse action claims.
Be detail-oriented and observant for errors or inaccurate information.
Participate in ad-hoc projects as assigned by the Manager.