Customer Support Team Lead: Service & Ops Champion

Umbrella BPO; Ciudad de México; Presencial; MXN 167.400 - 279.000; Jornada completa

Descripción de la vacante

Umbrella BPO in Ciudad de México is seeking a Customer Support Team Lead. In this role, you will lead a team of specialists, supervise escalated customer inquiries, and drive process improvement within customer support. You should have a minimum of 3 years of experience in customer support, fluency in professional English, and strong communication skills. Join our dynamic team to enhance customer satisfaction and contribute to operational excellence.

Formación

• Minimum 3 years of customer support experience, preferably in a BPO environment.
• Leadership experience is a plus.
• Excellent communication and interpersonal abilities.

Responsabilidades

• Supervise and guide a team of customer support specialists.
• Handle escalated customer inquiries with professionalism.
• Identify opportunities for process improvement within the customer support function.

Conocimientos

Professional English Fluency

Customer Support Experience

Organizational Skills

Communication Skills

Interpersonal Abilities

Discretion with Confidential Information

Educación

Bachelor’s Degree

Herramientas

CRM systems (e.g., Zendesk)

Descripción del empleo

Umbrella BPO in Ciudad de México is seeking a Customer Support Team Lead. In this role, you will lead a team of specialists, supervise escalated customer inquiries, and drive process improvement within customer support. You should have a minimum of 3 years of experience in customer support, fluency in professional English, and strong communication skills. Join our dynamic team to enhance customer satisfaction and contribute to operational excellence.