Customer Support Specialist Ii 4X4 Night Shift - Monterrey

Uber Freight; Xico; Presencial; MXN 260.000 - 320.000; Jornada completa

Descripción de la vacante

Uber Freight busca un Especialista de Soporte al Cliente II para el turno nocturno 4x4 en Monterrey, trabajando onsite. La función implica resolver incidencias de envíos, coordinar con transportistas y clientes, y colaborar con equipos para garantizar un servicio de alta calidad.

Se valorará experiencia en atención al cliente y dominio del inglés. Se trabajará en un entorno dinámico con un equipo de 10–20 personas, y habrá requerimiento de trabajar en feriados mexicanos observando feriados de

Formación

• Inglés avanzado, oral y escrito
• 2 años de experiencia en interacción con clientes o licenciatura y 1 año de experiencia en atención al cliente

Responsabilidades

• Resolver problemas revisando información disponible y determinando información adicional necesaria
• Llamar a instalaciones y transportistas para resolver escaladas
• Mostrar empatía y mantener relaciones profesionales con todas las partes
• Proporcionar actualizaciones rápidas a transportistas y clientes
• Priorizar las incidencias según urgencia
• Adaptarse a un equipo en constante cambio
• Proponer mejoras para la experiencia de transportistas, instalaciones y clientes

Conocimientos

Advanced English

Customer service

Educación

Bachelor’s degree

Descripción del empleo

Customer Support Specialist II 4x4 Night Shift - Monterrey

Empresa : Uber Freight Tipo de empleo : Tiempo completo Monterrey, Mexico JobCopilot will tailor your resume and auto-fill the application

Descripción del trabajo - Customer Support Specialist II 4x4 Night Shift - Monterrey

Schedule: Fulltime -4x4 Night Shift.

Job Type: Onsite

Salary Type: Salary
Req: #2865

No immigration sponsorship or transfer available for this role.

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You’ll work in a dynamic environment, collaborating with a team of 10–20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This shift also follows the 4x4 scheme, but with a schedule from 9:00 p.m. to 7:00 a.m. That is, you work four nights in a row and then rest for four nights before returning to your next cycle. requires working on Mexican holidays while observing U.S. holidays.

What the candidate will do?

• Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
• Call First: Make calls to facilities and carriers to resolve escalations quickly
• Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
• Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
• Prioritize: Make decisions about which issues to resolve next based on level of urgency
• Evolve: Adapt with and to a team that continuously changes
• Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes

Basic Qualifications

• Advanced English, verbal and written
• 2 years of experience with customer interaction – or – bachelor’s degree and one year of experience with customer interaction

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com .

Candidate Privacy Notice

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.