Customer Quality Engineer

KEMET Electronics | YAGEO Group; Guadalupe; Sur place; MXN 420 000 - 640 000; Plein temps

Avantages offerts par ce poste

International environment

People-centered work environment

Training and learning opportunities

Comprehensive benefits package above 법

Résumé du poste

KEMET de México, part of the YAGEO Group, is seeking a Customer Quality Engineer to be the internal voice for customer quality issues on assigned product lines. This on-site role at the Guadalupe, NL plant requires leading analysis of complaints, coordinating 8D actions, and ensuring rapid, effective resolutions to protect customers and the business.

Qualifications include a Bachelor’s in engineering and 3+ years in automotive quality, with advanced English and strong communication.

Qualifications

• Bachelor’s degree in mechanical, electrical, mechatronics, chemical, industrial engineering, or related discipline.
• 3+ years of experience in the automotive industry, preferably in a quality function.

Responsabilités

• Lead and coordinate the analysis of customer complaints.
• Monitor and verify corrective and preventive actions.
• Promote a culture of continuous improvement and a zero-defect mindset.
• Ensure timely completion of customer corrective actions within 10 days or less.
• Prepare interim and final corrective and/or preventive action reports and customer presentations.
• Gather data from Quality Assurance meetings and report KPIs.
• Collaborate with management and 8D teams to ensure issues are addressed.
• Communicate with customers and Sales regarding quality issues.
• Participate in plant quality improvement initiatives.
• Monitor corrective actions and lead Customer Protection Boards (CPBs).

Connaissances

Advanced English

Communication

8D problem solving

Customer service

Presentations

Office suite

Formation

Engineering degree

Outils

Excel

PowerPoint

Outlook

Description du poste

KEMET de México, with over a century of experience, is a global leader in the design and manufacturing of multilayer ceramic capacitors that power tomorrow’s technologies. We are recognized for our unwavering commitment to quality, reliability, and advanced solutions that meet the rigorous demands of a wide range of industries. We offer solutions based on advanced materials science and cutting-edge manufacturing, ensuring maximum performance and sustainability. As part of the YAGEO Group Company, KEMET leverages shared expertise and resources to drive innovation in the electronics industry.

As a Customer Quality Engineer, you will be the internal voice and advocate of KEMET’s end customers concerning product quality issues related to assigned product lines and applications. Ensures timely, professional, and effective responses that meet customer requirements and business expectations. This role is authorized to halt production whenever a condition is identified that could pose a risk to employee safety or the environment. This is a full-time, on-site position located at our Guadalupe, NL plant.

Requirements

• Bachelor's degree in mechanical, electrical, mechatronics, chemical, industrial engineering, or a related discipline.
• 3+ years of experience in the automotive industry, preferably within a quality function.

Responsibilities

• Lead and coordinate the analysis of customer complaints.
• Monitor and verify corrective and preventive actions.
• Promote a culture of continuous improvement and a zero-defect mindset.
• Ensure timely completion of customer corrective actions by implementing solutions and providing responses within 10 days or less.
• Prepare interim and final corrective and/or preventive action reports, as well as customer presentations regarding technical and systemic analysis and resolution of customer issues.
• Gather valuable data from Quality Assurance meetings and report key performance indicators during management and team meetings.
• Collaborate with management and cross-functional 8D teams to ensure customer issues are effectively addressed and do not elevate due to production line failures or other potential field risks.
• Communicate with customers and the Sales department regarding quality-related issues.
• Participate in plant quality improvement initiatives.
• Monitor corrective actions and lead Customer Protection Boards (CPBs).

Qualifications and Skills

• Advanced English proficiency (90%-100% fluent, both written and spoken).
• Strong and effective communication skills at all levels of the organization.
• Understanding of ceramic capacitor manufacturing processes and customer applications to support the development of customer reports and presentations.
• Strong 8D problem-solving and coordination skills.
• Strong customer service orientation and commitment to customer satisfaction.
• Ability to develop and deliver effective technical presentations.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Outlook.

We Offer

• Collaboration in an international environment with strong recognition of people and talent.
• A pleasant and people-centered work environment, with a highly motivated team where you can showcase your skills and dedication.
• Training and continuous learning opportunities.
• A comprehensive benefits package above legal requirements.

About YAGEO Group We don’t make the final product. We make what makes it possible. From resistors to capacitors, inductors to sensors, our components drive the advancements that move the modern world—electric vehicles, AI data centers, satellites, sonar systems, and many more.

They move faster, last longer, go farther—with a spark of us inside.

Headquartered in Taiwan, YAGEO Group brings together multiple trusted brands, including YAGEO, KEMET, PULSE, and Telemecanique Sensors, among others, into a cohesive force for innovation. Over 40,000 employees. Over 100 locations. 20 R&D centers. Over 2,000 patents. More than 273,000 customers.

• #1 in resistors and tantalum capacitors.
• #3 in MLCCs and inductors.
• We don’t just participate in the future—we make it possible.

Why work at KEMET, a YAGEO Group Company?

• Meaningful work: Every component you help design, test, or improve contributes to real innovations.
• Global exposure: Collaborate across continents, brands, and cutting-edge technologies.
• Accelerated growth: Our size, diversity, and drive mean there are no limits to your potential.
• Integrated purpose: You’re not just part of the process—you’re part of the progress.

YAGEO Group. Built for the future.

Learn more at https://www.yageogroup.com

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YAGEO Group is committed to protecting your personal data. The information you provide during the application process will be used solely for recruitment and hiring purposes and may be shared with affiliated companies within the YAGEO Group. Your data will be securely stored and retained only as long as necessary. By submitting your application, you consent to the processing of your personal information in accordance with applicable data protection laws.

AMS Legal Information

YAGEO does not discriminate based on race, color, age, sex, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, political affiliation, union membership, protected veteran status, protected genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law in employment decisions, including but not limited to hiring, compensation, promotions, rewards, and access to training. Qualified applicants and employees will receive reasonable accommodations for disabilities and religious practices.