Customer Support Executive English/German

LiveAboard.com; México; Presencial; MXN 464.597 - 743.356; Jornada completa

Descripción de la vacante

LiveAboard.com is seeking a Customer Support Executive fluent in English and German to enhance guest experiences. The role involves assisting with trip organization and ensuring customer satisfaction through effective communication. Ideal candidates will have customer service experience, a positive attitude, and a commitment to delivering exceptional support.

Formación

• Experience in customer support or service.
• Fluent in English and advanced proficiency in German.
• Flexibility to work weekends.

Responsabilidades

• Assist guests in booking and organizing their trips.
• Provide accurate information and resolve inquiries.
• Act as a liaison between guests and partners.

Conocimientos

Problem-solving

Attention to detail

Interpersonal skills

Analytical skills

Customer service

Descripción del empleo

Join to apply for the Customer Support Executive English/German role at LiveAboard.com.

As a member of the Customer Support Team, you will play a pivotal role in our organisation by providing exceptional support to our guests and partners, primarily during the after-sales process. You will assist guests in organising their trip, liaising between guests and partners to ensure accurate and relevant information, and delivering an outstanding experience that drives satisfaction.

Key Responsibilities:

• Assist guests in finding, booking, and organising their trips, offering guidance and recommendations based on their preferences.
• Act as a liaison between guests and partners, ensuring seamless communication.
• Provide accurate information, address inquiries, resolve issues, and ensure a positive support experience.
• Use problem-solving skills to handle complex inquiries and guest complaints.
• Ensure accuracy and attention to detail throughout the order process.
• Work independently and collaboratively to meet performance targets.
• Build strong relationships with guests and partners to foster trust and loyalty.

How to apply:

Please submit your CV and cover letter explaining why you want to work with us and why you are a good fit. Applications without a cover letter will be rejected.

Qualifications:

• Experience in customer support or service.
• Understanding of scuba diving products and services.
• Fluent in English and advanced proficiency in German.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail.
• Ability to work independently and in a team.
• Excellent interpersonal skills.
• Positive attitude and commitment to service.
• Flexibility to work weekends and adapt to a dynamic environment.

Requirements:

• Fluent in English and German.
• Based in Mexico for scheduling purposes; do not apply if based in Amsterdam or outside the required time zone.
• Experience with remote, independent work.
• Experience in the travel industry, especially cruise and liveaboards, is a plus.
• Having a diving certificate is a plus.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Customer Service and Sales

Industries

• Travel Arrangements