Customer Support Engineer H-M

Safran S.A.; Santiago de Querétaro; Presencial; MXN 268.000 - 402.000; Jornada completa

Descripción de la vacante

Safran America Engine Services in Queretaro seeks a customer services specialist to bridge communication between customers and the SHOP, ensuring internal and external requirements are fulfilled clearly and on time.

The role requires an engineering/related degree and MRO experience, with knowledge of aircraft engines and the parts repair process. You will coordinate with Quality, Operations and Production Planning to meet customer needs.

Formación

• Bachelor's degree in Aeronautical, Mechanical, Industrial Engineering or related.
• Experience with MRO and knowledge of aircraft engines.
• Knowledge of the parts repair process and demand management.

Responsabilidades

• Build up and maintain a close relation with customers.
• Assures information shared related to SHOP performance is clear and on time.
• Attends internal and external requirements escalated by customers and/or support areas.
• Participates in the performance of Purchase Orders to fulfill internal KPI's (TAT, SPT).
• Attends customer claims with Operations and Quality, providing prompt action plans after root cause analysis.
• Monitors fulfillment of forecasted demand from customers.
• Ensures SHOP meets customer requirements by communicating with Quality, Operations and Production Planning.

Conocimientos

MRO experience

Aircraft engines knowledge

Parts repair process knowledge

Demand management

Educación

Bachelor's Degree

Descripción del empleo

Responsible for the communication between customers and the SHOP, ensuring the fulfillment of both internal and external requirements clearly and on time.

Job Requirements

Aeronautical, Mechanical, Industrial Engineering or related.

Experience required:

• -MRO experience
• -Knowledge of aircraft engines
• -Knowledge of the parts repair process
• -Demand management

Company : Safran America Engine Services Job field : Customer services and support Location : Queretaro,Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : First experience Professional status : Administrative staff Spoken language(s) : English Intermediate French Beginner

But what else? (advantages, specific features, etc.)

• -Build up and maintain a close relation with customers.
• -Assures that the information shared related to the performance of the SHOP (induction dates, performances of the Purchase Orders, SFR's, APRS, AWB, invoice) is clear and on time.
• -Attends internal and external requirements escalated by customers and/or support areas of the SHOP.
• -Actively participates in the performance of the Purchase Orders in the SHOP to fulfill internal KPI's (TAT, SPT).
• -Attends claims from customers in joint with Operations and Quality Departments and provides clear and prompt information to customers about action plans generated after root cause analysis.
• -Monitors the fulfillment of the forecasted demand from customers.
• -Ensures that the SHOP meets customer requirements by maintaining effective communication with Quality, Operations and Production Planning areas.
• -Ensures providing the necessary documentation and supports Traffic and Operations departments for the good reception and repair of purchase orders.
• -Availability to perform your duties in different shifts, according to the operational needs of your area.

Company Information

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Aircraft Engines designs, manufactures and markets, either independently or in partnership, civil and military aircraft engines delivering the highest levels of performance, reliability and environmental responsibility. Through CFM International*, the company is notably the world leader in propulsion systems for short- and medium-haul commercial aircraft.

*CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace.

Number of countries where Safran is located