Customer Support Engineer

OMEGA, Inc.; Americas; Presencial; MXN 522.011 - 783.017; Jornada completa

Descripción de la vacante

OMEGA, Inc. in Mexico is looking for a qualified Service Technician for analytical instrumentation. The ideal candidate will possess a Bachelor of Science degree, five years of relevant experience, and fluency in both Spanish and English. Key responsibilities include installation, repair, and communication with clients and internal teams. The role requires frequent travel and physical capability to manage equipment, alongside strong communication skills. OMEGA, Inc. prides itself on quality service and a diverse, inclusive culture.

Formación

• Minimum five years of related experience and/or training.
• Entry qualifications include a background in Chemistry, Physics, Mechanical, Electrical, or Chemical Engineering.
• 70% fluency in English for communication with global coworkers.

Responsabilidades

• Repair and maintenance of analytical instrumentation.
• Perform installation of equipment from delivery to sign-off.
• Maintain excellent communication with the Service Manager on all matters.

Conocimientos

Fluent in Spanish

Strong communication skills

Ability to travel up to 90%

Ability to lift up to 50 lbs

Educación

Bachelor of Science (B.S.) or higher

Herramientas

Analytical Instruments

Remote Sensing equipment

Spectrometers

Descripción del empleo

**REPORTING LINE: DEPARTMENT: Service*** **Line Manager: Service Manager*** **Matrix Manager(s): Service Manager****SPECIFIC DUTIES & RESPONSIBILITIES:** include the following. Other duties may be assigned.* • Repair and maintenance of analytical instrumentation • Perform installation of equipment from delivery to sign-off • Perform preventative maintenance per maintenance schedule • Inform appropriate personnel on all problems using escalation procedure • Maintain manuals • Submit electronic paperwork timely and accurately • Maintain excellent communication with Service Manager on all matters • Keep customers well informed on any open issues • Manage direct account responsibility with minimal supervision • Knowlwdge on Micromeritics instruments will be considered a plus**IMPACT:*** Major impact on customer satisfaction.* Growth and profitability of preventive and corrective maintenance plans.* Maintains and build upon the professional image of Malvern Panalytical.**ACCOUNTABILITY:**Works closely with service team in order to complete the preventive and corrective maintenance plan according with the recognition process of Malvern Panalytical products.Operates within the overall policy of the company and keeps within its written rules.**COMMUNICATION:****Customer and supplier communication**Communication on a daily basis with external customers and service department personnel both orally and in writing.**Internal Communication**Direct communication with service engineers, operations team, and regular with sales team.**REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:****Entry Qualifications**Bachelor of Science (B.S.) or higher; five years related experience and/or training; or equivalent combination of education and experience. Preferred backgrounds are in general Chemistry, Physics, Mechanical, Electrical and/or Chemical Engineering.Strong communications skills – written, oral and presentation.Valid driver’s license.**Skills & Experience**Minimum of 5 years of application experience in industrial capital equipment; strong preference given to Analytical Instruments, Remote Sensing equipment, Spectrometers.**Knowledge**The employee must be fluent in both written and spoken Spanish. This would include, but is not limited to, conversing with potential customers in order to establish a mutually beneficial dialogue, writing email responses, maintaining information in a database, and preparing reports.Ability to travel up to 90% of the time, both domestically and internationally.Ability to lift up to 50 lbsAbility to understand customer needs and how to handle themAdditionally, the employee must have 70% of English language in order to converse via oral and/or writing with other global coworkers attend to international meetings and understand the internal systems.**CORE COMPETENCIES:*** Communication* Cooperation and Team working* Adaptability* Expertise and Professionalism* Problem Solving/ AnalysisTogether we are a powerful and highly complementary combination of market leading technologies.We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.**Malvern Panalytical** instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.**Micromeritics** manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.**SciAps** specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.**Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery**Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.**Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery**Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.