Customer Care Specialist

OMEGA, Inc.; Monterrey; Presencial; MXN 430.663 - 602.928; Jornada completa

Descripción de la vacante

OMEGA, Inc. is seeking a Customer Care Specialist for hybrid work in Mexico City. Responsibilities include maintaining customer satisfaction and ensuring project success through clear communication.

The ideal candidate will have a high school diploma or associate degree and at least two years of administrative experience. Fluency in Spanish and English is required, along with the ability to work in an ISO environment.

Formación

• Minimum of one to three years related experience and/or training.
• Minimum two years administrative experience in a team environment desired.
• Work in ISO or another similar procedural environment preferred.

Responsabilidades

• Review objectives monthly and perform annual performance reviews.
• Communicate daily with customers and internal teams.
• Work to be done at the Monterrey MX office or from a remote location.

Conocimientos

Fluent Spanish

Fluent English

Administrative experience

Educación

High school diploma or associate degree

Descripción del empleo

## Customer Care SpecialistApplyremote type: Hybrid Workinglocations: Mexico City, MX: Nuevo Leon, Mexicotime type: Full timeposted on: Posted 26 Days Agojob requisition id: 17148IMPACT: • Customer Satisfaction • Current efficient gaining project(s) completion/success ACCOUNTABILITY: • Review of objectives monthly, performance review annually. COMMUNICATION: Customer and supplier communication • Daily communication, both verbal and written, with customers Internal Communication • Daily communication, both verbal and written, with internal personnel/auditors/field service personnel and others will be required. ENVIRONMENT AND HOURS: • Work to be done at the Monterrey MX office or from a remote location • This is a non-exempt position. REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE: Entry Qualifications • High school diploma or associate degree • Minimum of one to three years related experience and/or training; or equivalent combination of education and experience. Skills & Experience • Minimum two years administrative experience in a team environment desired. • Work in ISO or another similar procedural environment preferred. • Fluent Spanish and English language skills.**About us - Malvern Panalytical, Micromeritics and SciAps.** Together we are a powerful and highly complementary combination of market leading technologies.We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.**Malvern Panalytical** instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.**Micromeritics** manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.**SciAps** specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.**Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery**Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.### About usTogether we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.**Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery**Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.