Customer Care Specialist

Malvern Panalytical; Monterrey; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, is seeking an administrative professional to support office operations in Monterrey MX or remotely. The role is non-exempt and requires reliable, detail-oriented individuals who can manage daily tasks and maintain clear communication with customers and internal teams.

The successful candidate will bring at least 1–3 years of related experience, strong Spanish and English skills, and familiarity with ISO-style processes in

Formación

• High school diploma or associate degree.
• 1–3 years related experience and/or training; or equivalent combination of education and experience.
• Minimum two years administrative experience in a team environment.
• Experience in ISO or similar procedural environment preferred.
• Fluent Spanish and English language skills.

Conocimientos

Administrative experience

ISO procedures

Spanish-English bilingual

Educación

High school diploma or associate degree

Descripción del empleo

IMPACT

• Customer Satisfaction
• Current efficient gaining project(s) completion/success

ACCOUNTABILITY

• Review of objectives monthly, performance review annually.

COMMUNICATION

Customer and supplier communication

• Daily communication, both verbal and written, with customers

Internal Communication

• Daily communication, both verbal and written, with internal personnel/auditors/field service personnel and others will be required.

ENVIRONMENT AND HOURS

• Work to be done at the Monterrey MX office or from a remote location
• This is a non-exempt position.

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE

Entry Qualifications

• High school diploma or associate degree
• Minimum of one to three years related experience and/or training; or equivalent combination of education and experience.

Skills & Experience

• Minimum two years administrative experience in a team environment desired.
• Work in ISO or another similar procedural environment preferred.
• Fluent Spanish and English language skills.

About us - Malvern Panalytical, Micromeritics and SciAps.

Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.

Malvern Panalytical

instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics

manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps

specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do - our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.