Customer Operations Manager - Front-Line Support

Acuity; Monterrey; Presencial; MXN 1.573.426 - 2.272.727; Jornada completa

Descripción de la vacante

Acuity Inc. is seeking a Manager to lead the Order Support front-line team serving customers across the United States. You will refine processes, elevate service standards, and act as escalation point for two high-volume regions, driving accountability and performance.

You will guide daily operations, mentor staff, and partner with cross-functional teams to evolve systems and tools that define exceptional customer support.

Formación

• Bachelor degree required and advanced English skills.
• Minimum 3+ years in customer-facing roles with at least 1 year in people management.
• Experience in B2B order support, manufacturing, or distribution environments; familiarity with lighting/electrical sectors preferred.

Responsabilidades

• Lead a front-line team supporting customers across the United States.
• Act as escalation point for high-volume, complex regions.
• Drive ownership, accountability, and urgency within the team.
• Mentor and coach team members on communication and customer ownership.

Conocimientos

Bachelor Degree

Advanced English

People management

Customer-facing experience

B2B order support

Analytical mindset

Educación

Bachelor Degree

Herramientas

CRM platforms

Workflow systems

Descripción del empleo

Acuity Inc. is seeking a Manager to lead the Order Support front-line team serving customers across the United States. You will refine processes, elevate service standards, and act as escalation point for two high-volume regions, driving accountability and performance.

You will guide daily operations, mentor staff, and partner with cross-functional teams to evolve systems and tools that define exceptional customer support.