Customer Support & Installations Operations Specialist

FlexTal Staffing LLC; Región Centro; Híbrido; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Christmas Bonus

Major Medical Expense Insurance

Dental and Visual Insurance

Life Insurance

Vacation Days

Floating Holidays

Cell Phone & Transportation Allowance

Hybrid Scheme

Multicultural Exposure

MezTal Internal Events

Exclusive Discounts

Academic Agreements

Descripción de la vacante

FlexTal Staffing LLC is seeking a detail-oriented Customer Support Specialist to support daily installation and order management processes. The role emphasizes reviewing installation information, updating internal systems, validating work orders, and following up when information is incomplete.

Clear English communication is required. Ideal candidates will be organized, comfortable with multiple systems, and able to manage recurring daily tasks.

Formación

• Fluent English written and spoken.
• Experience with ERP or CRM systems.
• Experience in customer support, back-office, or order management.
• Strong attention to detail and organizational skills.
• Ability to communicate by phone and text.

Responsabilidades

• Review installations completed yesterday using the ERP.
• Prepare daily Installer Score Cards (ISC) summarizing results.
• Review and compare purchase orders, installation plans, and related docs.
• Identify missing or inconsistent information and contact installers by phone or text.
• Review portals for upcoming installation dates and work order requirements.
• Update internal systems with scheduling and installation details.
• Review work orders for alignment with notes and documentation.
• Identify discrepancies and communicate corrections to the team.

Conocimientos

Fluent English

Attention to detail

Organizational skills

Phone/Text communication

Independent work

ERP familiarity

CRM familiarity

Microsoft Office

Herramientas

ERP systems

CRM systems

Microsoft Office

Descripción del empleo

FlexTal Staffing LLC is seeking a detail-oriented Customer Support Specialist to support daily installation and order management processes. The role emphasizes reviewing installation information, updating internal systems, validating work orders, and following up when information is incomplete.

Clear English communication is required. Ideal candidates will be organized, comfortable with multiple systems, and able to manage recurring daily tasks.