Customer Support Advisor - Puebla (Onsite, Remote Path)

TaskUs; Puebla de Zaragoza; Híbrido; MXN 167.000 - 212.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & Dental Insurance

Paid Birthday Leave

21 days PTO

Food vouchers weekly

Life insurance

Savings Fund

World-class experience

Descripción de la vacante

TaskUs in Puebla, Mexico is hiring a Customer Support Representative to provide world-class service on-site, with potential path to work from home. You\'ll handle inquiries via phone, email, and chat, diagnose issues, and help customers across sectors.

The role offers comprehensive benefits, a starting point for growth, and a collaborative team environment within TaskUs, a global provider of outsourced digital services.

Formación

• Excellent written and spoken English with strong communication skills.
• Willing to complete background screening and be 18+ years old.
• Willing to work onsite in Puebla with potential remote transition.
• Experience in customer service is preferred but not required.

Responsabilidades

• Provide world-class customer support via phone, email, and chat.
• Research and resolve client issues across channels.
• Maintain a test lab of devices to reproduce issues.
• Keep login credentials confidential and document interactions per SOPs.

Conocimientos

Communication skills

Typing 25+ wpm

Independent worker

Adaptable and flexible

Educación

High school diploma or GED

Descripción del empleo

TaskUs in Puebla, Mexico is hiring a Customer Support Representative to provide world-class service on-site, with potential path to work from home. You\'ll handle inquiries via phone, email, and chat, diagnose issues, and help customers across sectors.

The role offers comprehensive benefits, a starting point for growth, and a collaborative team environment within TaskUs, a global provider of outsourced digital services.