Customer Success Lead: Software Support & SLA Delivery

Motorola Solutions; México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Motorola Solutions in Mexico is seeking a Call Handling Customer Service Manager to lead Lifecycle Service for public safety software contracts. You will build strong customer relationships, ensure on-time service delivery and SLA adherence, and collaborate with the Support Organization to resolve issues.

The role emphasizes CJIS security requirements and precise reporting. Ideal candidates bring 3+ years in customer service, strong communication, and knowledge of ServiceNow and Excel.

Formación

• 3+ years customer service or support experience.
• Understanding of Motorola Solutions products, especially VESTA 9-1-1.
• Familiarity with ServiceNow ticketing and Excel.

Responsabilidades

• Act as single point of contact to ensure service delivery and SLA compliance.
• Discuss concerns with customers and drive corrective actions to closure.
• Maintain services scope per contract and clarify obligations.
• Provide timely reporting on software issues to customers.
• Manage change requests and coordinate implementation with customers.
• Oversee service delivery and support for CJIS-compliant environments.

Conocimientos

Customer service

Communication

Ownership & follow-through

Herramientas

ServiceNow

Excel

Descripción del empleo

Motorola Solutions in Mexico is seeking a Call Handling Customer Service Manager to lead Lifecycle Service for public safety software contracts. You will build strong customer relationships, ensure on-time service delivery and SLA adherence, and collaborate with the Support Organization to resolve issues.

The role emphasizes CJIS security requirements and precise reporting. Ideal candidates bring 3+ years in customer service, strong communication, and knowledge of ServiceNow and Excel.