Customer Specifications Specialist

Ingredion Incorporated; Región Centro; Híbrido; MXN 420.000 - 560.000; Jornada completa

Descripción de la vacante

Ingredion Incorporated in Guadalajara, Mexico, is seeking a professional to lead customer specification reviews across Europe, USA and Canada, coordinating with plants and country teams to meet segmentation policy.

The role focuses on timely responses to inquiries, reviewing quality agreements, and organizing documentation to enable global teams to access accurate records. Fluent English is required.

Formación

• Bachelor’s degree required.
• Minimum 2 years of experience in an operational, technical, or business role.
• Experience in Plant Quality or Customer quality documentation preferred.
• Proven ability to work with cross functional teams.
• Computer experience; Salesforce and Sharepoint a plus.
• Ability to interact with Europe, USA, and Canada Quality Organization.
• Fluency in English is required.

Responsabilidades

• Lead and coordinate the customer specification review process with plant and country participants to provide timely reviews aligned with customer segmentation policy.
• In partnership with colleagues, ensure timely responses to customer inquiries.
• Review customer quality agreements and edit agreements to meet Ingredion quality requirements.
• Meet with customers, plant quality and sales to complete agreements and specification reviews for Europe, USA, and Canada.
• Submit regional reviews for global customer review.
• Ensure completed customer specifications and quality agreements are organized and saved in a shared location for easy retrieval by plant quality and global document teams.

Descripción del empleo

LOCATION: Guadalajara - Mexico

REPORTS TO: Lead Customer Specifications US & Canada

• Lead and coordinate the customer specification review process by working with appropriate participants from each plant and country to provide timely specification reviews to our customers in alignment with customer segmentation policy.
• In partnership with colleagues, ensure timely responses to customer related inquiries.
• Review customer quality agreements with the appropriate plant and edit agreements to meet Ingredion quality requirements.
• Meet with customers, plant quality and sales to complete agreements and specification reviews for Europe, USA, and Canada.
• Submit regional reviews for global customer review.
• Ensure completed customer specifications and quality agreements are organized and saved in a shared location for easy retrieval by plant quality and global document teams.

Skills

• Proven commitment to the promotion of a safe work environment.
• Bachelor’s degree required.
• Minimum of 2 years of experience in an operational, technical, or business role, Plant Quality or Customer quality documentation experience strongly preferred.
• Proven ability to work with cross functional teams.
• Computer experience. Salesforce and Sharepoint a plus.
• Ability to work and interact with all levels of the Europe, USA, Canada Quality Organization.
• Ability to cultivate positive relationships with and between customers, team members, plants, support functions and functional groups.
• Strong planning, organizing and time management skills.
• Strong attention to detail, work independently.
• Ability to learn quickly, embrace change, multi-task, prioritize in high volume, fast-paced environment.
• Fluency in English is required.

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available: No

Ingredion is a leading global, plant-based ingredients solutions company. We make sweeteners, starches, nutrition ingredients and biomaterials that are used by customers in everyday products from foods and beverages to paper and pharmaceuticals.

At Ingredion, we embrace possibilities and inspire each other to think big. Together, we reimagining how we can make life better through our differentiated ingredients and innovative solutions.

We share an inspiring purpose — to make life better, for our colleagues, our customers, our communities, and the world. We belong to a culture of bold innovators, of people who believe that their skills, creativity, and passion can deliver solutions that can enhance people’s lives. We create what's next, transforming our imagination into innovation.

We have a welcoming and collaborative environment to build and grow a career in a multinational company. Here, everyone can be their authentic selves and be part of a community of talented and caring people, interacting with professionals around the world, made up of varied backgrounds, cultures and industries. We are encouraged to think differently and innovate through collaboration and experimentation. We are constantly imagining new ways to bring value to our customers, through new ingredients, solutions, and ways of working.