Customer Solutions Specialist — Orders & Quotes

Omron Automation; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Omron Automation Mexico is seeking a Customer Service Representative to assist customers, process orders, and maintain accurate records under supervision. You will enter orders via email, EDI, and JD Edwards, coordinate with internal teams, and support pricing inquiries.

The ideal candidate has an associate or bachelor’s degree and at least three years in customer service, with strong MS Office skills and knowledge of JDE.

Formación

• Associate or bachelor’s degree preferred.
• Minimum of 3 years’ experience in Customer Service or similar with direct customer interaction.
• Background in manufacturing or distribution preferred.

Responsabilidades

• Receive customer orders and changes via email/EDI and enter into JD Edwards (JDE).
• Communicate with customers via phone and email.
• Answer questions on price and availability (standard or special pricing).
• Provide stock availability, lead-times, and tracking information.
• Direct product application questions to Inside Sales or Product teams as required.
• Manage quotes and approvals in JDE per sales direction.
• Proactively manage orders and backlog, monitor inventory, and expedite as needed.

Conocimientos

MS Outlook

MS Word

MS Excel

JDE knowledge

Bilingual Spanish

Educación

Associate or Bachelor’s degree preferred

Herramientas

JD Edwards (JDE)

Descripción del empleo

Omron Automation Mexico is seeking a Customer Service Representative to assist customers, process orders, and maintain accurate records under supervision. You will enter orders via email, EDI, and JD Edwards, coordinate with internal teams, and support pricing inquiries.

The ideal candidate has an associate or bachelor’s degree and at least three years in customer service, with strong MS Office skills and knowledge of JDE.